ServiceNow Tech Lead – Order Management / International Project / 100% Remote from Spain
Decskill was founded in 2014 as an IT Consulting Company with a main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 500 consultants with offices in Lisbon, Porto, and Madrid.
Decskill operates in three main areas:
* Decskill Talent: Providing clients with an extension to their IT teams;
* Decskill Boost: Offering software development models to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and desired speed;
* Decskill Connect: Providing consulting services, as well as implementation and management of IT infrastructures.
Our practice creates value for customers by delivering qualified, value-added services, highly qualified professionals, and technology solutions that enable business operation and transformation.
We are looking for a ServiceNow Tech Lead with strong knowledge in Order Management or other ServiceNow modules like CSM, ITSM, HRSD, or SPM, to join a high-impact international project delivered by Amadeus in collaboration with external vendors.
Location: Remote from Spain (Nearshore)
Your Role: As a Tech Lead, you will support a distributed development team across Europe and India by:
* Providing technical guidance and support
* Ensuring the quality of deliverables
* Leading the design and development of complex requirements
You will work closely with Architects, Developers, and Product Owners to ensure smooth delivery and alignment across teams.
Professional Skills (Methods & Processes):
* Strong knowledge of ServiceNow products (Order Management preferred; also open to CSM, ITSM, HRSD, SPM)
* Understanding of Project Management processes and SAFe methodology
* Experience with release management and code versioning best practices
* Ability to write clear, comprehensive functional specifications, including inputs, outputs, solution design, integrations, and alternatives
* Experience in technical and functional testing, including test script creation and execution
* Previous involvement in Agile / SCRUM environments
Soft Skills:
* Collaborative mindset: able to work effectively with diverse teams (technical, functional, junior, senior, management)
* Proactive and solution-oriented: always seeking improvement and contributing to problem-solving
* Ability to articulate ideas clearly and align stakeholders
* Active listening skills to ensure mutual understanding
* Ability to adapt messaging to the audience
Language: Fluent English (written and spoken)
What We Offer:
* Participation in a high-visibility ServiceNow project within a global leader in travel tech
* Collaboration with multicultural teams across continents
* 100% remote work model from Spain
* A dynamic, supportive, and innovative work environment
Decskill is committed to equality and non-discrimination. We recruit and promote talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.
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