Job Title:Desktop Support Engineer
Location:Llanera, SpainAbout the Role
We are seeking a skilled and motivatedDesktop Support Engineerto join our IT team in Llanera.
The successful candidate will provide hands-on technical support, ensuring smooth operations of end-user devices, applications, and IT infrastructure.
You will be responsible for troubleshooting hardware and software issues, supporting Windows and mac OS environments, and delivering excellent customer service to internal users.
Key Responsibilities
Provide 1st and 2nd line desktop support for onsite and remote users.
Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.
Support Windows, mac OS, Microsoft 365, and collaboration tools.
Maintain and troubleshoot user accounts, permissions, and access in Active Directory / Entra ID.
Assist with mobile device management (MDM) for i OS and Android devices.
Manage incidents, service requests, and escalations through ITSM tools (e.g., Service Now).
Collaborate with infrastructure and network teams for issue resolution.
Perform routine system checks, software patching, and updates.
Document technical procedures, knowledge base articles, and support guidelines.
Ensure adherence to IT policies, security, and compliance standards.
Required Skills & Experience
Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role.
Strong knowledge of Windows *****, mac OS, and Microsoft 365 suite.
Experience with Active Directory, Exchange/Outlook, and basic networking.
Familiarity with MDM solutions (e.g., Intune, Jamf) is an advantage.
Good troubleshooting and problem-solving skills.
Strong customer service orientation with excellent communication skills (Spanish and English).
Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
IT certifications such as Comp TIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.
Previous experience in a multinational corporate environment.
What We Offer
Competitive salary package.
Opportunity to work in a dynamic, international environment.
Professional growth and training opportunities.
Collaborative and supportive team culture.