Are you already experienced in interacting with customers? Do you enjoy helping a variety of people while contributing to a project in industrial technology within an international company? Are you interested in living in a vibrant city with diverse cultures, excellent food, and beautiful beaches? If so, consider exploring our client’s new job opportunity.
Your responsibilities and impact as a Customer Service Expert include:
1. Supporting new and existing customers
2. Collaborating closely with sales, application engineers, and the engineering department
3. Processing quotations: checking and recording queries, coordinating customer-specific tooling solutions with specialists and field service, preparing and submitting quotations, and following up on open quotations
4. Processing orders: verifying sales documents, coordinating tooling solutions, dispatching order confirmations, invoices, and drawings, and managing open orders
5. Managing complaints via CRM
6. Supporting sales promotion activities such as promotions, campaigns, and end-of-quarter efforts
7. Managing digital documents and filing according to standardized criteria
8. Ensuring customer satisfaction (SLI) in general
Skills, qualifications, and interests necessary for success in this role:
1. Excellent proficiency in German
2. At least 3 years of professional experience in customer service
3. Completed commercial or technical education
4. Enjoy engaging with people and understanding their needs
5. Structured work approach, ambition, and optimism
6. Strong communication, cooperation, and negotiation skills
7. High resilience and sense of responsibility
8. Willingness for continuous training in SAP, IT, and product knowledge
9. Proficiency in MS Office; experience with CRM systems is preferred
10. Knowledge of SAP, CRM, PLM, and B2B lead generation is advantageous
What’s in it for you?
1. Lunch Ticket COBEE
2. Annual gross salary ranging from €26,000 to €31,000
3. Additional health insurance with ADESLAS
4. Office located in Sant Cugat del Valles, just 25 minutes by train from Plaza Catalunya
If this project isn’t the perfect fit for you, feel free to explore other opportunities or send us your CV for consideration in future projects.
#J-18808-Ljbffr