Ready to reinvent customer experience through AI and automation?
We’re hiring a Senior Software Engineer to build systems that anticipate, automate, and optimize customer interactions at scale. You’ll work on high-impact challenges across AI, automation, and distributed systems, directly influencing customer satisfaction, operational efficiency, and retention.
* About the company: International travel scale-up building technology to design, price, and sell complex trips at scale through automation and AI
* Location: 100% Remote in Spain with flexible schedule
* Salary: 55k-70k (according to seniority)
* Benefits: Compensation on transportation, food, private health insurance
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Key Responsibilities
* Build systems that anticipate customer needs and proactively reduce friction
* Develop features that surface key travel information such as flights, changes, and add-ons in real time
* Design and implement AI-powered chatbots and voicebots for self-service
* Automate communication flows related to trip updates, incidents, and disruptions
* Apply AI to classify, prioritize, and resolve customer interactions
* Collaborate with stakeholders to define problems and drive solutions end-to-end
* Ensure system reliability, scalability, and performance across distributed systems
* Contribute to scalable architectures across backend, frontend, and AI systems
* Leverage AI tools and automation to improve efficiency and workflows
What We’re Looking For
* 4+ years of experience building scalable software systems
* Experience with backend and or frontend technologies such as PHP, Node.Js, C#, React or similar
* Solid understanding of distributed systems and event-driven architectures (EDA)
* Experience designing and integrating REST APIs
* Product mindset focused on impact, not just delivery
* Experience with CI/CD, testing, and clean architecture principles (DDD)
* Familiarity with AI/LLMs and automation workflows
* Knowledge of observability including logging, monitoring, and tracing
* Strong communication skills in cross-functional environments
* Nice to have: Experience working across product, data, and AI domains or building customer-facing systems at scale
Ready to take the next step? xhfqzwm
Work on real, complex systems, have ownership from day one, and help shape how customer experience evolves through technology, data, and AI.
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.