The biggest challenge for any company seeking growth is recruiting and retaining new talent. Creating a company culture based on agility and valuing the experience of our employees is what we offer when you join the #eXalt adventure.
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Si sus habilidades, experiencia y cualificaciones coinciden con las de esta descripción del puesto, no demore su solicitud.
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We are currently experiencing rapid growth. Since our founding in 2018, we have expanded internationally and have over 1,400 employees. That's why we want to build an even more high-quality organization than we already are.
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We've also been developing our teams in Spain for the past two years!
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We've already achieved a small part of what we envisioned... but we continue to grow, and that's why we want you to join us!
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Why join eXalt?
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eXalt's strength lies in its internal organization as a product-driven and nurturing organization. We are committed to supporting you throughout your career through our training and certification programs. Driven by our values of co-creation, doocracy, and perpetual beta, we will empower you to thrive in a dynamic environment and foster your proactivity and initiative.
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What are we looking for?
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- A senior professional with experience (approximately 10-15 years).
- Solid experience in Service Design in complex environments.
- B2B experience is a plus.
- Ability to work at a management level.
- Product and design vision.
- Natural leadership and strong credibility.
What will your responsibilities be?\n
The project operates within a complex payments environment (multiple flows, a rich ecosystem, and future challenges related to AI).
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The goal is to strengthen the Service Design dimension, going beyond the user interface. Initiatives have already been launched (POCs, pilot projects), but the current challenge lies in:
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- Transforming the POCs into a sustainable transformation.
- The overall structuring of the practice.
- Organizational alignment and buy-in.
Your responsibilities will include:\n
- Providing a strategic vision for service design.
- Interacting with senior management.
- Identifying the appropriate approaches to transform initiatives into sustainable programs.
- Structuring methods, frameworks, and processes.
- Supporting the development of internal skills (mentoring interested designers).
- Creating the conditions for adoption and continuity after the Proof of Concept (POC).
This is not a purely operational role, but rather one of structuring, influencing, and strategic activation.\n
Desired Profile
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You hold a university degree (or equivalent). xugodme
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You have at least 8 years of experience as a Service Designer professional.