Service Area Manager (Iberia & Italy)
Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Service Area Manager (Iberia & Italy).
The job
You will report to the Service Director and be a part of the global after market team. The role of the SAM is to drive high levels of customer experience and satisfaction, as well as service sales, service contracts, spare parts, modifications, and upgrades to meet expected revenue and profitability targets.
The SAM is the overall owner of the customer relationship and must act as a trusted advisor to the customer, working proactively to build and maintain customer relations. This includes analyzing and providing performance information, knowledge, and advice with recommendations for solutions to the customer’s needs and expectations regarding uptime, performance, reliability, and cost of ownership.
The SAM must maintain close dialogue with the customer, from the site manager to the operator and technician, to understand their needs and pain points. These needs are then converted into solution proposals that will be perceived and understood as value‑adding by the customer. The SAM must know the customer’s industry and be familiar with general industry standards, standards for measuring downtime/efficiency, and possess broad knowledge of systematic maintenance principles, as well as the solutions Haarslev can offer.
The SAM develops and presents solution proposals—including service contracts, service solutions, spare parts packages, etc. —to the customer, which add value to both the customer and Haarslev, and follows up on the delivery of these solutions.
A fundamental part of the SAM role is meeting with customers; therefore, the SAM will travel frequently.
Tasks and responsibilities
* Be the customer advocate and trusted advisor within the target market.
* Optimize customer relationships by building trust through frequent visits and communication.
* Effectively and efficiently achieve agreed financial targets through proactive sales of parts, service solutions, and service/software agreements.
* Analyze customer performance and needs, identify opportunities, and translate them into solution proposals for the customer.
* Work closely with CSA, SPA, GSM, Technical Team, and the CS team (equipment sales) to manage customer business and drive customer satisfaction.
* Facilitate strong relationships with industry and product specialists to drive synergies between the customer and market solutions.
* Develop tactical and operational plans for customers.
* Analyze customer, market, and competitor data and translate this information into valuable feedback for the service organization and other relevant functions within Haarslev.
* Manage and maintain the opportunity pipeline, its status, and follow‑up activities related to customers in current systems such as CRM.
* Maintain strong customer focus to ensure an exceptional experience, thereby supporting organizational goals for growth, sales, profit, and efficient service delivery and utilization.
* Monitor customer satisfaction and execute relevant actions and communications.
Requirements
* Bachelor’s degree in Engineering, Business Administration, Industrial Management, or related field.
* Additional certifications in Maintenance Management, Reliability, or Customer Success are a strong advantage.
* Solid understanding of industrial processes, mechanical systems, and maintenance principles.
* 5 years of previous experience as a Service Area Manager in Technical Sales.
* English fluent speaker.
* Spanish fluent speaker.
* Italian & Portuguese is an asset.
* CRM knowledge.
* Office Package user level.
* Willingness to travel frequently within the region and internationally.
* Strong negotiation and commercial skills.
Why Haarslev?
* Growth Opportunities: Chart your own professional and personal growth path in this brand‑new position.
* Influence Matters: Have a say in developing your role because you’re not just an employee; you’re a crucial part of our journey.
* Global Team Dynamics: Work with a skilled, international team dedicated to creating a better tomorrow.
* Open Culture: Experience a supportive company culture that values your ideas and contributions.
* Work/Life Balance: We believe in a healthy work/life balance, allowing you to thrive in and out of the workplace. If your role permits, embrace the flexibility to work from home when needed.
Application
If you think this sounds like a good match, and you’re interested in joining one of the leading processing technology companies in the world, please apply via the online form. Haarslev encourages anyone interested and suitably qualified to apply for this position.
Deadline
Send in your application no later than June 30th 2026. Please apply as soon as possible. We keep a continuous eye on the applications we receive.
Contact
For more information, please contact Joan Garriga at .
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