We are seeking a hands-on, dynamic individual to join our team as an Experience Curator. This role is key to delivering an exceptional community experience, and it requires someone comfortable with a fast-paced, entrepreneurial environment. Your main responsibility will be to ensure a high NPS by facilitating meaningful connections and creating impactful experiences for our families, from day one. You will be part of a high-energy, community-driven team where flexibility, problem-solving, and adaptability are crucial.You will collaborate with the team to enhance the overall experience by:-Resolving community requests promptly via the ticketing tool-Ensuring everything is ready for families’ arrival, and taking a hands-on approach during turnover weeks-Ensuring families have an outstanding experience at every touchpoint of their journey-Developing and maintaining relationships with families, understanding their needs, and engaging them in meaningful ways-Gathering feedback and identifying opportunities for improvement through direct interaction with families-Assisting new families in integrating into the community-Communicating upcoming activities to maximize participation-Managing content for the internal UGC channel to build the brand on social media-Ensuring seamless information flow across the team-Coordinating with the onboarding team to ensure smooth handovers during family arrivals-Participating in pre-arrival webinars and orientation sessions-Booking services upon families’ requestsYou Will Be Responsible For:-Planning and executing community-building events and workshops, including give-back programs-Establishing and managing an events calendar for each cohort, covering Events, Activities, and Experiences-Building win-win partnerships with local vendors, exploring opportunities to earn referral commissions and discounts for our families-Developing and managing the services offering with partners, ensuring smooth organization and implementation-Creating and managing budgets for events and services, ensuring cost efficiency and optimal resource allocation-Monitoring event and service success, with key metrics such as event capacity or revenue, and NPSAccounting & Administrative Tasks:-Record and reconcile daily expenses and vendor invoices in alignment with company procedures.-Provide general support for location-level financial documentation and reporting as needed.-Manage basic documentation, data entry, and filing to support day-to-day operational workflows.-Handle routine correspondence, scheduling, and internal communication tasks to ensure smooth administrative functioning, as needed, to support the local operation.