Team Lead – Baseline Fitness
Responsible for assisting in the oversight of gym operations to ensure a positive member experience.
Responsibilities
* Train and develop staff.
* Oversee member service to ensure high quality customer experience.
* Handle front desk tasks including answering phone calls politely, recording information calls, checking members in, signing up, processing cancellations, and updating member account information.
* Conduct gym tours for potential members.
* Resolve member service issues and questions.
* Support team management and provide backup to the Club Manager.
* Ensure adherence to company policies and procedures.
* Maintain a positive club image.
* Oversee cleanliness and appearance of the gym.
* Manage marketing efforts and keep staff trained on current promotions.
* Order and track supplies, inventory, and related reports.
Essential Behavior Requirements
* Customer Service – communicate and interact with customers, coworkers and the public in a way that exceeds their expectations.
* Listening – actively listen to customers, empathize and work collaboratively to solve problems.
* Problem Solving – recognize and define problems, analyze relevant information, devise alternative solutions, and seek assistance when needed.
* Diplomacy – demonstrate tact and skill in all interactions, using appropriate behavior and language.
* Communication – maintain timely communication with team members and supervisors to enhance productivity and prevent misunderstandings.
Minimum Qualifications
* Honesty and strong work ethic.
* Strong customer service skills.
* Strong communication, organizational and leadership skills.
* Basic computer proficiency.
Physical Demands
* Standing and walking at least 75% of the shift.
* Talking in person or on the phone at least 75% of the shift.
* Must be able to lift up to 50 lbs. less than 30% of the time.
Benefits
* Dollars for Scholars Program
* Employee Appreciation Program
* Free Membership for self and one family member or friend
* Team Member Support Team
* Health, Dental and Vision Insurance
* Critical Illness Insurance
* Short Term Disability Insurance
* Voluntary Life Insurance
* Pet Insurance
* HSA
* Advancement Opportunities
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industries
Wellness and Fitness Services
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