Role Overview
No espere a enviar su solicitud después de leer esta descripción;
se espera un gran volumen de candidaturas para esta oportunidad.We are seeking a Customer Service Specialist to join our team at Oasis Premium Recovery. This hands-on role combines recovery support, client engagement, practical driving responsibilities, and light property maintenance supervision, ensuring clients feel supported, safe, and cared for throughout their stay.The role focuses on day-to-day non-clinical support, lifestyle coordination, structured client engagement, and maintaining the high standards of our residential environment. You will actively accompany clients, provide practical assistance, support property upkeep, and ensure a positive, recovery-appropriate setting — all while maintaining professional boundaries and discretion.Key Responsibilities1. Client Engagement & Daily ExperienceActively engage clients through structured activities, social interaction, and excursionsOrganize and facilitate group trips and outings, acting as a guide and motivating assistantEnsure activities are recovery-appropriate, safe, and aligned with individual recovery plansMonitor client engagement to prevent isolation or boredom2. Client Journey Support (Arrival to Departure)Support client arrivals, admissions, orientation, and departuresProvide a calm, welcoming, and professional presence at all stagesEnsure clients feel personally cared for and supported throughout their stay3. Appointment, Transport & Logistics SupportDrive or escort clients to therapy sessions, medical appointments, airport transfers, and approved external activitiesEnsure punctuality, discretion, and safety during all transportationCoordinate with the reception and support team to ensure seamless client logistics4. Daily Recovery Support & StructureSupport clients in following daily recovery schedulesEncourage participation in therapy, wellness activities, and structured timeReinforce therapeutic guidance without providing therapy5. Observation & Reporting (Non-Clinical)Observe and report changes in client mood, behavior, and engagementEscalate concerns promptly to the Lead Support WorkerMaintain clear professional boundaries at all times6. Emotional Support Within BoundariesProvide appropriate emotional support through presence, listening, and groundingDe-escalate distress without providing therapeutic interventions7. Safeguarding & Client SafetyFollow safeguarding protocols and escalation proceduresMaintain awareness of client safety at all timesRespond appropriately to incidents in coordination with senior staff8. Practical Support & Client ComfortAssist with day-to-day needs such as shopping or logistics xiphtebEnsure client comfort while maintaining respectful boundaries9. Property Maintenance SupervisionOversee general property upkeep, including gardens, pools, and outdoor areasMonitor maintenance schedules and conduct basic inspectionsHandle minor repairs where appropriate and coordinate external contractors when neededSupport procurement of maintenance supplies and ensure safe storageEnsure all areas meet premium presentation and safety standards10. Documentation & HandoverComplete daily notes, shift handovers, and incident reports accurately and on timeEnsure all documentation is GDPR-compliant11. Service Excellence & TeamworkDeliver exceptional client service at all timesWork collaboratively with the support team and receptionRepresent Oasis Premium Recovery in line with its premium brand standards