Asst. Housekeeping Manager in Marriott's Club Son Antem at Marriott Vacations Worldwide
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Supervises daily shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Responsible of training and auditing of the villa maids and Houskeeping Supervisor
Ensuring of safe work practices and compliance with loss prevention policies and procedures.
Work efficiently with the Engineering Department in relation to guest room maintenance.
Responsible for the maintenance of the general cleaning program.
Perform Manager on Duty shifts if required.
Managing Housekeeping Operations
Attends all pertinent meetings
Ensures knowledge and understanding of all housekeeping policies and trains housekeeping associates.
Oversees all lost and found procedures.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work
assignments.
Inventories stock to ensure adequate supplies. Manages linen inventory and guest supplies and does weekly inventory
counts of fast rotating supplies.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Engineering department on guest room maintenance needs.
Ensures all associates have proper supplies, equipment and uniforms.
Assists in supervising an effective inspection program for all guestrooms and public space.
Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.
Opens and closes the house performing the rooms coordinator role if required.
Ensuring Exceptional Customer Service
Handles guest issues and complaints seeking assistance from superior as necessary.
Assists in the review guest satisfaction results with associates.
Empowers associates to provide excellent customer service within guidelines.
Assistant Housekeeping Manager
Conducting Human Resources Activities
Supports training initiatives for all current and new associates.
Participates as needed in the investigation of associate accidents.
Communicates performance expectations to Housekeeping associates in accordance with job descriptions for each
position and monitors progress.
Coaches, counsels and encourages associates.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve
service performance.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Communicates areas in need of attention to staff and follows up to ensure understanding.
Participates as needed in the interviewing and hiring of Housekeeping associate team members with the appropriate skills.
Handles associate progressive disciplinary procedures as required.
Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate
time and attendance.
Sets a positive example for guest relations.
Participates in the associate performance appraisal process, giving feedback as needed.
Actively participates on elaborate and complete the associates annual trainings program and program for “new hire”.
Management Competencies
Leadership
Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others;
making a good first impression and representing Marriott in alignment with its values.
Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining
and comparing information from different sources to draw conclusions, develop and evaluate alternatives and
solutions, solve problems, and choose a course of action.
Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the
workplace.
Managing Execution
Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work
objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals;
proactively taking action and going beyond what is required
Building and Contributing to Teams - Leading and participating as a member of a team to move toward the
completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of
organizational goals and lasting relationships.
Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and
actions consistent with MVW's Spirit to Serve.
Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives;
leveraging personal differences to achieve objectives; and promoting a work environment where all associates are
given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities
needed to accomplish work objectives.
JOB QUALIFICATIONS
High school graduate or equivalent
Fluent in Spanish and English. German a plus
Demonstrated operational experience with results or 2-3 years’ experience in supervising housekeeping groups of 15+
Ability to coordinate multiple activities and to interact with guests and employees
Detail oriented
Must possess strong organizational skills
Willing to relocate/career oriented
Good communication skills
Self motivated and good team player
PHYSICAL JOB REQUIREMENTS
Frequent bending, kneeling and stooping, lifting up to 20kg, climbing ladders and up to 5 floors of stairs
Good visual observation
Resistance to inclement weather conditions (heat and humidity)
Calm and cool temper, excellent command of stress in cases of emergency
Walking and working outside of air controlled areas.
MARGINAL JOB FUNCTIONS
Perform other duties as required to meet the needs of the department or as instructed by Management.
OTHER
Be punctual and wear the name tag and at all times during working hours.
Perform all tasks in a timely manner ensuring all deadlines are met.
Perform other related tasks as assigned by management.
Comply with MVCI policies and procedures.
Be proactive and have a flexible approach to work, meeting the needs of the team and the business at all times.
Maintain an attitude and commitment to provide excellent service to all customers and associates. Respond
sensitively to the needs and feelings of others, regardless of status or position; accept interpersonal differences and
maintain a constructive rapport with all associates and customers.
Maintain a working knowledge of all MVW product lines.
Maintain computer systems knowledge (MS Office, e-mail etc)
Work with all MVCI colleagues as a team, supporting the needs within that team and those of the business at all times.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
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