At Board, we help enterprises plan smarter, drive outcomes, and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years, we have designed our product with enterprise planning agility and our people’s passionate care as our main drivers.
We believe every colleague brings unique value. We collaborate openly to deliver results, celebrate success, and embrace innovation and growth.
Are you passionate about improving customers' lives? Are you detail-oriented and able to communicate effectively? Do you have the systematic approach and expertise to align internal, external, and partner organizations throughout the customer journey? If so, keep reading.
Board seeks a dynamic candidate with proven low touch / tech touch customer success experience, skilled in using technology to guide customers, enhance adoption, minimize churn, and turn customers into product champions. As a Customer Success Manager, Digital Success, you will leverage tools like the Board Customer Community and Academy to automate and improve customer engagement and health scores, collaborating with teams to enhance automation and digital CS offerings.
This role offers a unique opportunity within a fast-scaling SaaS cloud company.
Responsibilities:
* Maintain consistent digital interactions, providing support and assistance.
* Use software tools to update customer records and facilitate communication.
* Develop and implement customer engagement and expansion strategies.
* Create resources like deployment toolkits to support customer success.
* Implement automation to improve efficiency and satisfaction.
* Design workflows and automation to drive internal efficiencies and customer value.
* Collaborate across teams to meet renewal and upsell targets.
* Support partner collaborations and customer success management.
* Analyze customer data to identify trends and recommend improvements.
* Execute digital strategies to achieve measurable results and empower customer-facing teams.
* Manage digital tools and promote process improvements.
* Work with leadership to refine customer journey mapping and automation processes.
Requirements:
* 2+ years in customer success, with at least 1 year in digital or tech touch roles.
* Proficiency in spreadsheet tools and Salesforce.
* Familiarity with marketing, BI, and related tools.
* Strong multitasking skills in a fast-paced environment.
* Self-motivated, technically oriented, quick learner.
* Excellent communication skills in English and at least one European language (French, German, Italian, Spanish).
* Problem-solving and critical thinking skills.
* Effective time management and prioritization skills.
Our Commitment to Diversity and Inclusion:
We value diversity, inclusion, and belonging. We foster a respectful environment where all individuals are valued and encouraged to bring their authentic selves to work. We are an equal opportunity employer committed to a diverse workforce.
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