Agente de Soporte Técnico (Mercado Español) - On-site LL01
Experience a career that redefines the game rules. Join Concentrix, a general leader in technology and services that empowers future brands. We help well-known brands improve their businesses with advanced technology and integrated solutions in more than 70 countries.
As an Agente de Soporte Técnico in Valencia (on-site), you will be part of our innovative team driving technology for fashion, finance, travel, healthcare and more. We offer professional growth, personal development, and the chance to work with cutting‑edge technology while supporting a diverse and inclusive workplace.
Lo que harás en este puesto
- Attend and resolve technical queries (calls, emails, chats) related to television functionality, configuration and connectivity.
- Guide customers on TV features and integration with other tech devices.
- Diagnose basic issues and provide effective solutions, documenting each case in the relevant systems.
- Maintain knowledge of brand processes and apply them as required.
- Implement process changes communicated via mail, Teams, meetings, etc.
- Manage client incidents or complaints in a resolutive and efficient way with a professional attitude.
- Investigate and search for solutions to incidents requiring additional analysis, showing initiative and autonomy.
- Record all interactions in the client CRM, review history, and create precise records, including dynamic tables and incident reports.
- Escalate complex cases to higher levels when necessary, ensuring proper information