Client Operations Executive
Full time
Remote
About Us
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB SUMMARY
We are looking for French Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.
RESPONSIBILITIES:
- Provide excellent customer service.
- Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
- Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
- Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
- Act and suggest on improvement opportunities identified during daily work.
- Negotiating for appropriate compensation / refunds / solutions.
POSITION REQUIREMENTS:
- Fluency in English and French - written and spoken
- Any additional language would be an advantage
- Flexibility to provide support to all members of the Global Support team as and when required.
- Excellent time management skills with the ability to work well under pressure in a fast paced environment.
- Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties
At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and
respected, embracing different backgrounds, perspectives and talents. Join us and be part
of a team where diversity and equal opportunities really do make a difference.