Overview Join to apply for the CX Partner role at A.P. Moller - Maersk.
Are you a customer-oriented person who is passionate about customer experience and have high energy, dynamic striving for achieving the best in what you do? Are you action-oriented and enjoy working in a fast-paced environment?
Then this role is for you! This is a fixed-term opportunity as a Customer Experience Partner to support our team for one year. You’ll be joining an exceptional team passionately committed to delivering outstanding service to our customers.
We Offer A fixed-term contract. At Maersk, we put you in the driver’s seat of your own career. You’ll be trusted, empowered, and supported to take on new challenges and grow professionally. We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale. With our expansive presence in over 130 countries, you’ll have the chance to explore diverse career paths across borders, cultures, and disciplines. Our size and reach mean that wherever your ambitions lie, Maersk can help you get there. We’re committed to investing in our people through cutting-edge talent development programs, competitive benefits, and a culture that celebrates performance and collaboration. Our employees are the foundation of our industry leadership and customer-focused mindset, shaping our global team culture every day.
Key Responsibilities Manage and monitor the end-to-end shipment process.
Coordinate with various stakeholders in shipment process handling.
Orchestrate the overall flow of an end-to-end shipment.
Provide value to customers through effective business solutions by having good business knowledge and process understanding.
Query resolution with shippers / customers / key account managers / other stakeholders, timely resolution, and responses to customers.
Maintain a customer-centric approach to help avoid errors and take preventive measures to eliminate repetition of errors.
Prepare and submit all documents in a timely and accurate manner and keep internal / external stakeholders informed of status.
Responsible for cross-sell / up-sell and customer retention.
Adhere to process and SOPs / IOPs during daily operations.
Identify deviations in process as compared to IOPs and share proactively with the customer and reporting head.
Respond to all inquiries in a timely and accurate manner and escalate difficulties as defined in SOPs / IOPs.
Maintain effective and proactive communication—regularly participating in conference calls with clients to enable seamless process flow.
Record and report performance with recommendations on service delivery wins and service failures.
Work with KCMs / Commercial team to establish and strengthen customer relationships.
Comply with specific customer SOPs and monitor respective KPIs.
Execute reports or other tasks assigned by Team Leader / Manager.
We are looking for Experience with logistics / supply chain and related areas.
Fluency in both Spanish and English. French is a plus.
Excellent communication skills and the ability to coordinate with stakeholders.
Stakeholder management and relationship-building skills.
Passion to drive closures and a high-level customer service orientation – Customer Centricity.
Result orientation and well-organized under pressure.
Team player who works with others to achieve results and fosters teamwork.
Good understanding of operational processes.
Ability to convey a sense of urgency and drive issues to closure, persisting despite obstacles.
Positive and proactive attitude.
Applicants must have the legal right to work in Europe at the time of application. Sponsorship is not available for this role.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We can provide adjustments during the application and hiring process; please contact us at for support.
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