POmega CRM Consulting is looking for an bAI Automation Business Analyst /b that would like to collaborate with one of the top global pharmaceutical companies. /ppbr/ppbrThe AI Automation Business Analyst supports the identification, qualification, design, and delivery of AI and automation initiatives in Human Pharma Services. The service focuses on business analysis, process improvement, stakeholder alignment, and practical understanding of digital solutions /ppThis service connects business teams, champions, the delivery squad, and IT partners, ensuring that use cases are well-defined, feasible, and ready for implementation. It also strengthens internal ways of working and supports the structured growth of the squad and the AI Automation Champions Community /ppbr/ppb.brBusiness Analysis for AI Automation Responsibiliti /b /ppbr/ppesbr• Identify and structure AI and automation opportunities with stakeholde /pprs.• Translate needs into clear requirements, user stories, and process documentati /ppon.• Support qualification and prioritization based on value, feasibility, and scalabili /ppty.• Clarify ambiguous requests and turn ideas into actionable use cas /ppbes.Process Discovery Optimization Responsibilit /b /ppies• Analyse workflows, pain points, and dependenci /ppes.• Define “as-is” and “to-be” processes, ensuring simplification before automati /ppon.• Document business rules, exceptions, and operational impac /ppbts.Internal Ways of Working (Squad, IAS / IAD) Responsibilit /b /ppies• Support definition and improvement of delivery processes across the squ /ppad.• Help structure the flow from intake to delivery and suppo /pprt.• Clarify roles, responsibilities, and collaboration mode /ppls.• Ensure consistent tracking, documentation, and visibility of use cas /ppbes.Delivery Support Translation Responsibilit /b /ppies• Translate business needs into clear inputs for technical tea /ppms.• Support backlog management, user story refinement, and testing preparati /ppon.• Align scope, risks, dependencies, and data requiremen /ppts.• Act as a bridge between business and technical stakeholde /ppbrs.Support to Champions Community Responsibilit /b /ppies• Help shape ideas into structured, valuable opportuniti /ppes.• Guide feasibility, scalability, and prioritizati /ppon.• Improve communication and alignment between champions and the squ /ppad.• Support adoption by clarifying scope, value, and rollout nee /ppbds.Documentation, Governance Adoption Responsibilit /b /ppies• Produce structured documentation (requirements, process maps, testing scenario /pps).• Ensure consistent governance and transparen /ppcy.• Support validation, UAT, and adoption planning (training, communication, readines /pps).• Reinforce responsible and scalable use of AI and automati /ppbr/ppbon.brRequired Competen /b /ppbr/ppciesbrBusiness Analysis Del /ppivery• Strong expertise in requirements gathering, process mapping, and stakeholder manage /ppment.• Ability to move from ambiguous ideas to structured, delivery-ready in /ppputs.• Experience in digital, AI, automation, or low-code environm /ppents.• Familiarity with Agile methodologies, backlog management, and tools such as /ppJira.AI Automation Understa /ppnding• Knowledge of AI and automation use cases and their applicabi /pplity.• Familiarity with platforms like Power Platform, RPA, or Copilot Studio is a /ppplus.• Ability to collaborate with technical teams (data, APIs, integrati /ppons).• Understanding of governance and regulated environm /ppents.Ways of Wo /pprking• Structured, proactive, and delivery-oriented min /ppdset.• Comfortable working in evolving environm /ppents.• Strong ownership and ability to drive clarity and align /ppment.Soft S /ppkills• Clear communication across business and technical audie /ppnces.• Strong stakeholder management and facilita /pption.• Ability to challenge constructively and simplify comple /ppxity.• Collaborative, pragmatic, and solution-focused appr /ppbr/ppboach.brService P /b /ppbr/pprofilebrWe are looking for a practical, hands-on Business Analyst with a strong delivery focus—not a purely theoretical p /pprofile.The ideal candida /ppte can:• Bring structure and clarity to complex or undefined situ /ppations.• Improve processes and ways of w /pporking.• Work closely with stakeholders and delivery /pp teams.• Support both operational delivery and long-term scala /pullibility.Experience in AI, automation, or digital transformation environments is highly valuable, especially when combined with strong execution skills and a pragmatic m /li /ulpbr/ppbindset.brWhat do /b /pulliWe offerPermanent c /liliontract.Flexible Schedule. We make it easy. Balance your professional and person /lilial life.Trainings Certifications. Improve your skills and get the official certificate from our main p /liliartners.Home /lili Office.Flexible retribution (public transport ticket, Ticket restaur /liliant, …).Health in /lilisurance.OMEGA in action. Our commitment to a better society is not just an in /li /ulpbr/ppbtention. /b /ppbrAbout usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanc /pped by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real busines /pps impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem /ppin Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and A /ppnalytics.Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project /pp(Iberia).At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow # /ppbr/pTogether.