Customer Service Representative (German + Spanish) — Madrid / Valencia, Spain
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Are you a confident communicator who thrives in a fast-paced banking environment? We're looking for a motivated customer service professional with strong German and Spanish language skills to join a dynamic on-site team serving banking clients across Spain.
Key Responsibilities
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* Handle inbound customer inquiries in German and Spanish via phone, email, and chat
* Assist customers with account-related questions, transactions, and service requests
* Accurately log all interactions and follow escalation protocols when needed
* Contribute to team quality and satisfaction targets
* Work rotating shifts covering mornings, afternoons, and nights (including night shifts in Madrid)
* Maintain up-to-date knowledge of banking products and services
What We’re Looking For
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* Native or near-native German speaker (required); Spanish at B2 level or above
* Previous experience in customer service or contact centre environments is a plus
* Comfortable with rotating shift patterns, including evenings and nights
* Strong attention to detail and professional communication skills
* Based in or willing to relocate to Madrid or Valencia
* Proactive, team-oriented mindset
Why Join?
You’ll be part of a vibrant, multilingual team where your language skills are genuinely valued — with clear pathways for professional growth and ongoing training support. xpzdshu
Apply Now
Submit your application today and take the next step in your customer service career.
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