Overview
Factory Product Quality Engineer, Factory Product Quality Engineering
Job ID: | Amazon Corporate Services Vietnam Company Limited
Location: Hai Phong, Vietnam
eero, an Amazon Company, is the first product to deliver a whole home WiFi experience using mesh technology. We are building a world-class team and culture to fix WiFi issues at the source. Join us if you’re excited to improve connectivity at scale.
What you’ll do
* Lead comprehensive management of production quality processes including IQC, IPQC, OBA, and OQC for Ethernet switch products.
* Collaborate with technical teams to ensure PFMEA, Process Flow, and QCP are well managed prior to each NPI build phase.
* Contribute to product quality criteria and determine if the product meets expectations, emphasizing Ethernet switch-specific details.
* Develop, design, control and meet deliverables, including finalizing quality plans, manufacturing documentation, inspection documentation, and test metrology.
* Perform and lead root cause analyses for complex Ethernet switch quality issues and implement robust CAPA/CAR actions.
* Oversee quality issues on the RMA line and feed CAPA to the production line.
* Facilitate Contract Manufacturer audits focusing on QMS, ESD control, and Ethernet-specific requirements; ensure corrective actions are implemented.
* Review and verify non-conforming materials to initiate and drive corrective actions as required.
* Contribute to final product release activities per procedures, schedules and gate exit requirements.
* Develop and prepare documentation, post reports, drive quality metrics and communication prior to NPI builds and Sustaining programs.
* Drive teams responsible for issues until a decision or solution is reached; track progress in JIRA and understand BOM/components with PLM systems (e.g., Arena, Agile).
* Collaborate with JDM/ODM DRIs to review potential improvements addressing quality issues and risks.
Basic Qualifications
* BS degree in Quality, Electrical or Mechanical Engineering
* 5+ years in network switch manufacturing
* Experience in managing NPI processes and sustaining quality operations
* Experience with industry standards for Ethernet switches (IEEE 802.3af/at/bt, IEC, UL, ISO, etc.)
* Excellent computer skills (Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet search)
* Excellent English communication skills (written and verbal)
* Problem solving and root cause analysis skills
* MSA, Cpk, Gage R&R, SPC knowledge; 7QC Tools
* Willingness to develop program-specific quality plans
Preferred Qualifications
* Six Sigma Green Belt or Black Belt
* Certified Auditor (ISO 9001, TL 9000)
* Advanced Manufacturing experience (SMT, PTH, FATP or Assembly)
* Proactive self-starter with strong presentation and project management skills
* Advanced Reliability Engineering exposure (reliability testing, ESD, Weibull, ORT, DRDT)
* Travel willingness up to 35–40%
Company and Inclusion
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodation during the application and hiring process, visit the Amazon accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Posted
Posted: October 30, 2025 (Updated 2 months ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr