Our client, a leading automobile manufacturer, is recruiting for a Technical Support Specialist (Automotive) to join their business in Spain.
Position Title:
Technical Support Specialist (Automotive)
Position Type:
Permanent
Start Date:
ASAP
Location:
Madrid, Spain
Contact:
Bianca | +49 (0) 89 23 88 98 673
Job Description:
- The Technical Support Specialist supports the Spanish dealer network by providing day to day technical assistance, ensuring accurate diagnosis, timely issue resolution, and correct application of technical standards.
- Reporting to the Technical & Quality Manager, the role plays a key part in maintaining service quality, supporting warranty accuracy, and feeding field information back to HQ.
Responsibilities:
Dealer Technical Support
- Provide first and second level technical support to dealers via hotline and case management systems. Onsite technical support
- Support diagnosis and repair of complex vehicle issues across ICE, EV, ADAS, and connected systems. Company PC Scanner, EPCTIS Platform
- Ensure accurate, timely technical guidance in line with approved repair procedures.
- Vehicle return, vehicle replacement, vehicle buyback
Technical Case Management & Escalation
- Manage dealer technical cases from initial submission through resolution.
- Collect and validate technical data (diagnostic logs, photos, reports) prior to escalation.
- Escalate unresolved or complex issues to the Technical & Quality Manager and HQ following defined processes, critical customer complaints and market public sentiment, Initial quality problems of new models at the early launch stage
Technical Documentation & Feedback
- Support the creation, localisation, and distribution of Technical Service
- Bulletins (TSBs). Service / Technical / Recall Campaign Notification
- Ensure dealers are informed and aligned with the latest technical updates and repair instructions.
- Provide structured feedback from the field to support quality improvement and root cause analysis.
Warranty & Quality Support
- Support warranty claim accuracy by reviewing technical justification and repair documentation when required. Labor hours evaluation and correction
- Identify recurring issues or incorrect repair practices and highlight risks to management.
- Contribute to quality investigations and dealer corrective actions.
Recalls, Campaigns & Training Support
- Provide technical support to dealers during recalls and service campaigns.
- Assist with technical aspects of training activities, including workshop support and launch readiness.
- Actively maintain technical knowledge aligned with new model introductions and technology updates.
Qualifications:
- 7 plus years experience in automotive technical support, diagnostics, or workshop operations
- Strong technical understanding of modern vehicle systems (EV, ADAS, electronics)
- Structured problem solving and clear technical communication skills
- Dealerfacing mindset with strong customer focus
- Comfortable working with case management and diagnostic systems
- Fluent Spanish; working English required