Overview Fashion Advisor - 3 MONTHS TEMPORARY CONTRACT
Location: Madrid, Community of Madrid, Spain
CHANEL Madrid is seeking a Fashion Advisor to join the team on a 3-month temporary contract. This role embodies the values of CHANEL and focuses on delivering an exceptional client journey.
Responsibilities CHANEL Ambassador: embodies the values of the Brand.
CHANEL Insider: has solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with clients and the team.
Implements all training received; proactive in self-learning to nourish beauty culture and trend knowledge.
Respects the uniform and grooming guidelines at all times.
Ensures work area is clean, tidy, hygienic and professional; knows and respects VM guidelines.
Experience creator: creates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships.
Embraces digital shopping trends and plays an active role in delivering a seamless omni-channel experience.
Co-creates stories with and for the client, blending brand culture with the client's personal story and the point of sale environment to create unique moments.
Helps the client develop their own style and proposes alterations when needed.
Handles client service complaints and requests effectively and according to guidelines; can deal with complexity and challenging situations.
Knows and understands business challenges and maintains discretion about all areas of the CHANEL business.
Contributes to business by achieving sales targets and leveraging products, services and data to retain, recruit and grow client return rate.
Has knowledge of operations to ensure smooth running of the business and reports to the Boutique Manager.
Monitors requests for after-sales service.
Team player: maintains a positive attitude, communicates with the team and manager; shows ethics and integrity; respects cultural differences; shares best practices; contributes to collective knowledge and skills.
Ensures proper operation of the sales space as directed by Visual Merchandising; participates in product stock replenishment and physical inventory.
Qualifications and Requirements Entry level position.
Full-time employment type.
Job function: Design, Art/Creative, and Information Technology; Industries: Retail and Retail Luxury Goods and Jewelry.
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