**Primary Location**:Alcalá de Henares
**Location**:Alcalá de Henares, M, ES, 28806
**Remote or On-Site**:Hybrid
**Req ID #**:6163
**ABOUT US**
- Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of integral customers.
**THE ROLE**
- The Customer Service Representative is responsible for the administrative and operational management of customer orders, ensuring efficient service, smooth coordination with internal departments, and overall customer satisfaction. This is a full-time position, Monday to Friday, based in the Alcala de Henares office.
**Key Responsibilities**:
- Receive and process customer orders in SAP, ensuring accurate transmission to production or warehouse to meet agreed deadlines, while resolving any issues in coordination with technical, finance, operations, warehouse, and transport departments.- Prepare and send required customer documentation (certificates, delivery notes, invoices, safety data sheets, etc.).- Monitor customer orders throughout all stages (color center, production, warehouse, and transport) to ensure effective and timely delivery.- Control and plan customer deliveries to optimize logistics and detect potential sales losses.- Carry out proactive sales activities with customers to drive revenue growth.- Manage the collection of returnable empty containers, ensuring rotation and availability at the plant for continued supply.- Oversee customer stock deposits, including planning and controlling shipments and handling monthly consumption invoicing.- Handle product returns: create return orders in SAP, notify the warehouse for collection, and archive documentation for tracking purposes.- Process debit and credit notes as part of customer account management.- Register customer complaints through the ETQ system and coordinate follow-up actions.
**THE PROFILE**- Education in Administration, International Trade, Logistics, or a related field.- Previous experience in administration or customer service (preferably in logistics or industrial environments).- Strong command of English and Portuguese (spoken and written).- Proficient in Microsoft Office Suite, with solid knowledge of Excel.- Previous experience with SAP or other ERPs is highly desirable.- Strong communication skills, customer-oriented mindset, and ability to resolve issues effectively.
**EQUAL EMPLOYMENT OPPORTUNITY**
- It is Sun’s policy that applicants for employment are recruited, selected, and hired on the basis of individual merit and ability with respect to the position being filled. Sun prohibits discrimination on the basis of race, color, religion, creed, national origin, age, gender, sexual orientation, gender identity, marital or veteran status, disability, or any other status protected by applicable law.