Abbott ambassador - core lab (madrid) (quintanavides)

Overview
Compruebe que cumple con los requisitos de habilidades para este puesto, así como con la experiencia asociada, y luego envíe su CV a continuación.
Position: Abbott Ambassador – Madrid + (Ávila o Segovia).
The Ambassador is responsible for driving client loyalty, growing existing business, and improving profitability within the diagnostic/healthcare sector.
Responsibilities
ACCOUNT MANAGEMENT
Develop a Strategic Growth Plan at the territory level and execute plan tactics daily.
Maintain accurate and up-to-date client data in MyDASH.
Execute account plan tactics to grow existing business by closing menu gaps (adding on assays), selling DHS solutions, and upgrading/renewing service contracts.
Weekly engagement with clients to discuss business processes and expand their health system framework using CRDx methodologies.
Conduct Client Business Reviews every 90 days to ensure commitments are met and identify client needs.
Act as Abbott point of contact for issues and support requests (ordering, shipping inquiries, product issues).
Support renewal of existing business with the Enterprise team, early in the process, to block competition.
Ensure the entire Abbott solution is utilized by the client as expected.
GROW THE ACCOUNT
Assess instrument utilization and identify inefficiencies;
work with clients to maximize testing capabilities.
Analyze test menu and ordering patterns to identify gaps and provide solutions.
Add solutions (including assays, software, and service offerings) to support strategic priorities or efficiencies.
Deliver operational insights that impact client KPIs through assays, DHS, Hematology, and other solutions.
Promote Alinity, Hematology, and Digital Health Solutions at each account.
Manage post-sales client support activities: instrument operation, installation/configuration of assays, calibration/validation, data interpretation, and initial troubleshooting.
Lead assay performance communication and cross-functional integration activities as needed.
CLIENT LOYALTY
Articulate Abbott value proposition and solution portfolio;
consult with clients toimprove operations and KPIs.
Develop relationships with internal stakeholders (Lab Director/Manager, Department Supervisors, Procurement, IT Manager, Medical Director).
Maintain a high Net Promoter Score (OneNPS and tNPS) at each account and address NPS hot sheets.
Utilize marketing collateral and lead client presentations, workshops, and reviews to demonstrate value.
Oversee post-sale implementation activities and progress with cross-functional teams and project management.
Qualifications
Education
Bachelor’s degree or equivalent experience required. Degrees in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or related/commercial field are preferred.
Experience
Minimum 4–5 years in the Diagnostic Industry with emphasis on managing and expanding existing accounts and customer relationships;
improving profitability.
Proven track record in a similar role with management and customer references preferred.
Excellent product and industry knowledge;
strong understanding ofstakeholders and customer dynamics.
Strong solution selling and relationship-building skills;
excellent communication.
Fluent in local language and English;
additional languages are advantageous.
Impact
Manage and expand existing accounts;
improve profitability of accounts.
Develop and maintain client relationships to drive growth.
Connect with us:, Facebook, Twitter. This position contains location details, travel expectations, and standard compliance language. xhfqzwm Abbott is an equal opportunity employer and values diversity in the workforce.
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