Application Engineer
At Heraeus Electro-Nite, we are looking for a skilled Application Engineer to ensure successful customer implementation and usage of products or applications. The successful candidate will build strong relationships and provide technical expertise and support throughout the entire lifecycle of the customer engagement.
Key Responsibilities:
* Product/Application Support: Provide technical assistance and troubleshooting to customers to ensure they have a clear understanding of how to effectively use our products or applications.
* Customer Engagement: Establish and maintain strong relationships with customers, acting as a trusted technical advisor. This includes actively listening to their needs and challenges, providing customized solutions, and delivering excellent customer service.
* Pre-sales Support: Collaborate with the sales team to provide technical expertise during the pre-sales process. This involves conducting product demonstrations, presenting technical features and benefits, and addressing any technical concerns or questions raised by potential customers.
* Application Testing and Validation: Responsible for testing our products or applications in different scenarios or environments. This includes identifying and analyzing technical problems, suggesting improvements or modifications, and providing feedback to the product development team.
* Documentation and Training: Provide and explain technical documentation, including user manuals, application guides, FAQs, and troubleshooting guides to customers. Lead training sessions for internal teams or customers to ensure proper understanding and correct use of products or applications.
* Collaboration with Internal Teams: Collaborate with various internal teams, such as R&D, marketing, and QA, to provide valuable feedback and input, contribute to product improvement initiatives, and ensure seamless integration with other company offerings.
* CRM: Manage the Customer Relationship Management system, ensuring that customer information and sales data are accurate and up-to-date. This includes entering and maintaining customer records, monitoring data integrity, and generating CRM reports to support sales analysis and forecasting.
Requirements:
* Technical Background: Preference on mechanical engineering with 3-5 years of experience in the mechanical industry, preferably in steel making companies.
* Problem Solving Attitude: Willingness to work in a challenging environment and solve complex problems.
* Language Skills: Fluent in English and Portuguese (orally and in writing).
* Software Knowledge: Good knowledge of Microsoft Office applications and eventually SAP.
* Travel Requirements: Willingness to travel within the Southeast area of Spain and in Portugal (50% travel at least).
Heraeus Electro-Nite has been a market leader since the 1950s in the field of measurement technology in molten metals. As a global company with 25 locations worldwide, we are committed to the growth of our teams and sites. We have approximately 4000 employees and are headquartered in Houthalen (Belgium). Our customers rely on and trust the high-quality, innovative products and services we provide. Our ongoing research and development ensure that we remain at the forefront of measurement technology, allowing our customers to operate to the highest levels of quality and efficiency. Heraeus Electro-Nite is part of the Heraeus Group, which has its roots back to a family pharmacy started in 1660. Today, the Heraeus group includes businesses in the environmental, electronics, health, and industrial applications sectors.