Omega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Developer.Main responsabilitiesRequirements analysis.
Participate in the technical design of projects.
Estimate effort for projects.
Work collaboratively with the rest of the Omega team and/or the client to help achieve project objectives.
Provide support and resolve technical issues to ensure system security and performance.
Collaborate with technology providers when required by the project.
Document processes and track system performance metrics.
Validate and test the technical solution against business requirements.
Adhere to the software quality standards agreed upon with Omega's Technical Management.
Generate technical documentation for completed projects.
Apply best practices and procedures to ensure projects are executed on time and with the highest quality.Mandatory SkillsAt least 1+ years of experience as a Salesforce Service Cloud Voice Developer.
Experience in other CTI solutions such as Genesys or Avaya is a plus.
Experience in Amazon Connect.
Experience in development on Salesforce projects.
Experience in REST and SOAP services standards.
Understanding of both DevOps/Agile (SCRUM) and Waterfall delivery principles and the importance of SDLC (Software Development Process) and coding methodology principles is a plus.
Excellent spoken and written English.What do We offerPermanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Trainings Certifications. Improve your skills and get the official certificate from our main partners.
Home Office.
Flexible retribution (public transport ticket, Ticket restaurant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating theBusiness Experience (BX)of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together withMerkle, we form the largestCustomer Experience Management (CXM)agency in Spain, and as part of thedentsugroup, we offerend-to-end solutionsthat integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over23 years of experience, a team of580+ professionalsfrom24 nationalities, and2,500+ certifications, Omega CRM is a recognised leader in theSalesforce ecosystemin Spain.
We operate across key industries includingRetail, Healthcare, Pharma, Real Estate, Education, andNon-Profit, delivering omnichannel experiences inCustomer Service, eCommerce, Marketing, andAnalytics .
Client satisfaction is at our core (rating:4.9/5 ), and we’ve been recognised with awards such asSalesforce Partner of the Year FY23andMost Innovative Project(Iberia).
At Omega CRM, we believe in growth through people – guided by our values:#Talent, #Flexibility, #Commitment, and#Innovation. We grow#Together .