At OKU, we believe in offering extraordinary experiences both for our guests and for our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision of exceptional hospitality. We are seeking a Front Office Supervisor to join OKU Andalusia, our new five-star resort on the Costa del Sol, just minutes from Sotogrande, with accommodation included.
This role is fundamental in shaping the guest’s journey at OKU Andalusia, overseeing the daily Front Office operations and leading the reception team to ensure a seamless, personalized and authentic experience from arrival to departure, fully aligned with the brand’s laidback luxury ethos. It offers a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand redefining modern hospitality.
We offer a competitive remuneration and benefits package aligned with your experience and profile, including accommodation options to ensure a seamless and rewarding journey with us.
OKU Andalusia, which opened in summer 2025, is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.
ABOUT OKU
‘OKU’ is derived from the Japanese spiritual and architectural concept meaning ‘inner space’. OKU Hotels is a boutique collection of soulfully-curated, laidback luxury hotels, created for the modern traveler. Meticulously designed sanctuaries are conceived with barefoot luxury, local connections and slow living at heart.
OKU Hotels is headquartered in London, with current properties operating in Ibiza, Andalucia and Kos, and a confirmed pipeline of hotels set to open in Turkey, Bodrum and the Maldives. OKU is targeting to own and/or operate a collection of over ten exquisite properties in new and captivating destinations worldwide, over the next five years.
RESPONSIBILITIES OF THE ROLE
* As a key contributor to the OKU guest experience, you will embody our laid-back luxury ethos through leadership, professionalism, and exceptional front desk service.
* Supervise and support the reception team to ensure seamless daily front office operations.
* Lead by example, delivering warm, personalized, and efficient service during check-in and check-out procedures.
* Monitor room allocations, guest profiles, and daily arrivals/departures to ensure operational accuracy and guest satisfaction.
* Handle guest inquiries, complaints, and service recovery situations with confidence, discretion, and professionalism.
* Coordinate closely with housekeeping, reservations, concierge, and other departments to ensure smooth communication and operational flow.
* Assist in training, mentoring, and motivating front desk team members.
* Ensure compliance with luxury service standards, operational procedures, and brand guidelines.
* Support revenue optimization through upselling strategies and room upgrade initiatives.
* Oversee cash handling, billing accuracy, and daily financial reconciliation when required.
* Ensure effective shift handovers and accurate reporting to Front Office Management.
CANDIDATE REQUIREMENTS
* Previous experience as a Reception Supervisor, Senior Receptionist, or Front Office Agent in a 4- or 5-star hotel.
* Strong understanding of front office operations and guest service excellence.
* Proven leadership and team coordination skills.
* Excellent communication and interpersonal abilities.
* Ability to work in a dynamic, fast-paced luxury environment.
* Strong problem-solving and decision-making skills.
* Familiarity with property management systems (PMS) and POS systems.
* Advanced level of English and Spanish required; additional languages are highly valued.
Behavioural Competencies
* Guest-focused leadership mindset.
* Professional, composed, and solution-oriented approach.
* High level of responsibility and accountability.
* Ability to remain calm under pressure.
* Strong team player with motivational skills.
* Highly organized and detail-oriented.
Technical Skills and Knowledge
* In-depth knowledge of front desk operations and luxury hospitality standards.
* Understanding of room inventory management and revenue optimization strategies.
* Experience with PMS systems and reporting tools.
* Knowledge of billing procedures and financial reconciliation.
* Awareness of security, emergency, and health & safety protocols.
* Understanding of guest profile management and service personalization.
En OKU, creemos en ofrecer experiencias extraordinarias tanto para nuestros huéspedes como para nuestro equipo. Estamos comprometidos a atraer talento de primer nivel de todo el mundo, reuniendo a personas apasionadas que comparten nuestra visión de una hospitalidad excepcional. Estamos buscando un/a Supervisor/a de Front Office para unirse a OKU Andalusia, nuestro nuevo resort de cinco estrellas en la Costa del Sol, a pocos minutos de Sotogrande, con alojamiento incluido.
Este puesto es fundamental para definir la experiencia del huésped en OKU Andalusia, supervisando las operaciones diarias de Front Office y liderando el equipo de recepción para garantizar una experiencia fluida, personalizada y auténtica desde la llegada hasta la salida, alineada con la filosofía de lujo relajado de la marca. Se trata de una posibilidad única para formar parte de una marca lifestyle galardonada y en plena expansión que está redefiniendo la hospitalidad moderna con su filosofía de lujo relajado.
Ofrecemos una remuneración y un paquete de beneficios acordes a tu perfil, además de opciones de alojamiento disponibles para garantizar una experiencia fluida y gratificante como parte de nuestro equipo.
OKU Andalusia, que abrió en el verano de 2025, es un impresionante refugio junto a la playa que fusiona un diseño contemporáneo, una oferta gastronómica inmersiva y un ambiente social vibrante. Como parte de este emocionante proyecto, formarás parte de un equipo vibrante y colaborativo que celebra la iniciativa, la creatividad y la excelencia, ofreciendo amplias oportunidades de crecimiento dentro de una marca que está dando forma al futuro de la hospitalidad de lujo.
ACERCA DE OKU
‘OKU’ proviene del concepto arquitectónico y espiritual japonés que significa ‘espacio interior’. OKU Hotels es una colección boutique de hoteles de lujo relajado cuidadosamente creados para el viajero moderno. Los espacios diseñados meticulosamente se conciben con el lujo descalzo, las conexiones locales y el slow living como principios fundamentales.
OKU Hotels tiene su sede en Londres, con propiedades operando actualmente en Ibiza, Andalucía y Kos, y una cartera confirmada de hoteles que se abrirán en Turquía, Bodrum y las Maldivas. OKU tiene como objetivo ser propietario y/o operar una colección de más de diez propiedades exclusivas en nuevos y cautivadores destinos de todo el mundo en los próximos cinco años.
RESPONSABILIDADES DEL PUESTO
* Como pieza fundamental en la experiencia del huésped en OKU, representarás nuestro concepto de lujo relajado a través del liderazgo, la profesionalidad y la excelencia en el servicio de recepción.
* Supervisar y apoyar al equipo de recepción para garantizar una operativa diaria fluida y eficiente.
* Liderar con el ejemplo, ofreciendo un servicio cálido, personalizado y ágil durante los procesos de check-in y check-out.
* Supervisar asignación de h