Strategic account manager

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary

This role is responsible for managing and growing a portfolio of client accounts through a data-driven and strategic approach. The position combines analytical thinking with strong commercial execution—translating data insights into actionable account plans, identifying growth opportunities, and driving consistent follow-through.

Acting as a trusted partner to clients, the role focuses on building long-term relationships, strengthening account performance, and unlocking cross-selling opportunities. It requires a consultancy mindset, balancing strategic planning with tactical execution, and the ability to operate effectively under pressure and tight deadlines.

Key Responsibilities

Account Management & Partnership Development

• Manage and develop a portfolio of client accounts, acting as the main point of contact
• Build strong, long-term partnerships based on trust and value delivery
• Lead regular client interactions (in-person and virtual), ensuring high engagement and satisfaction

Data Analysis & Strategic Planning

• Analyse account performance, KPIs, and client data to identify trends and opportunities
• Translate insights into clear, actionable account plans
• Continuously review results and refine strategies based on performance

Commercial Growth & Cross-Selling

• Identify and execute cross-selling and upselling opportunities within existing accounts
• Apply strong negotiation skills to maximise revenue and profitability
• Proactively challenge client thinking to unlock additional value

Execution, Follow-Up & Delivery

• Drive structured follow-up on all actions, ensuring accountability and results
• Maintain momentum on plans through consistent tracking and communication
• Manage multiple priorities effectively in a fast-paced, deadline-driven environment

Collaboration & Problem Solving

• Work cross-functionally to resolve client needs and deliver solutions
• Ensure seamless execution of initiatives across internal teams
• Address challenges proactively with a solution-oriented approach

Skills & Experience

• Proven experience in account management with a focus on revenue growth and client retention
• Strong analytical skills , with the ability to interpret data and translate insights into action
• Demonstrated negotiation skills and commercial acumen
• Experience identifying and delivering cross-selling opportunities
• Strategic and consultancy mindset , combined with a hands-on, tactical execution approach
• Excellent relationship-building skills, with the ability to develop strong client partnerships
• Highly organised, with strong follow-up discipline and attention to detail
• Comfortable working under pressure and tight deadlines
• Curious, proactive, and continuously seeking ways to improve performance and outcomes
• Strong communication and stakeholder management skills
• Experience using CRM systems (e.g., Salesforce)

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. xkdbapo Join us and be part of a team where diversity and equal opportunities really do make a difference.