Cisalpina Tours, with over 50 years of experience, is a leading Travel Management Company in the Business Travel sector. It is part of MSC Group, global leader in maritime transport and third-largest player in the cruise industry, with operations in 150 countries and over 150.000 employees worldwide.
In alignment with our ambitious international expansion, we are actively seeking experienced Business Travel Consultants to play a key role in contributing to its success, in Madrid, Spain.
THE ROLE
As a Business Travel Consultant at Cisalpina Tours, you will support our corporate clients by managing travel arrangements efficiently, accurately, and with care.
Your daily responsibilities will include :
* Booking all aspects of Business Travel including flights, rail, hotel, car hire, and taxi reservations.
* Issuing tickets, handling possible changes, cancellations, and refunds.
* Managing the entire inquiry process, from searching for various fares and travel options to presenting optimal solutions to the client.
* Exploring and researching everything from low-cost options through to round the world itineraries.
* Overseeing each booking, ensuring client profile details are considered, travel policies are adhered to, and advising on necessary VISA requirements.
* Responding to emails and calls within the client's SLA (Service Level Agreement).
* Managing travel projects, ranging from individual reservations to large groups.
* Providing alternative options to clients within their travel policy.
* Preparing sales and performance reports and entering data into the back office system for Finance.
WHAT WE ARE LOOKING FOR IN YOU
We’re seeking professionals who bring both experience and enthusiasm to the table.
The ideal candidate will have :
* Practical, hands-on experience in utilizing at least one major Global Distribution System (GDS), such as AMADEUS, GALILEO, or SABRE .
* Good command of spoken and written English.
* Proficiency in Microsoft Office and Google Workspace tools.
* Strong knowledge of destinations, travel products, and airline networks.
* Excellent organizational and communication skills.
* A proactive approach, a passion for travel, and a genuine focus on client service.
THE OFFER
We provide :
* Salary based on professional profile and experience, along with group benefits.
* Spanish permanent contract, with an initial trial period.
* Full-time position : Monday to Friday, 40 hours per week, distributed on shifts from 8 AM to 8 PM.
* Where? Please find here our office location.
Can you picture yourself in this role and see that you match what we’re looking for? Apply now and let’s get to know each other!
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