Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers—amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility—our people are energized problem solvers who take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you, we would love to have you join us!
Job DescriptionAs a Customer Success Manager, you are responsible for a portfolio of site-based or multisite-based accounts to ensure that our customers achieve intended outcomes and value realization with Rockwell Automation's subscription and services contracts. You will ensure technology and services adoption leading to high, on-time renewal rates and expansion of Annual Recurring Revenue (ARR) at your assigned accounts. You will report into the Customer Success Team Lead. The position is a hybrid role, requiring a minimum of 3 days of in-office work each week. This position is open in both Katowice (Poland) and Barcelona (Spain).
Your Responsibilities
You are responsible for managing and achieving the Annual Recurring Revenue (ARR) target associated with all contracts and software subscriptions within your portfolio.
You will lead onboarding, adoption, expansion, and renewal processes using data and workflow information from customer relationship management and data tools.
You will translate data and insights into customer value, leading to increased service contracts and software subscriptions.
You will collaborate with sales, distributors, and business leads to identify new contract opportunities.
You will work with sales, customer care, and business units on pricing, specifications, and product adaptations to maintain customer satisfaction.
The Essentials - You Will Have
Minimum of 1-2 years in customer success, renewals (ARR), and/or inside sales.
Fluency in Danish and English is required. Proficiency in German and/or Dutch is an advantage.
The Preferred - You Might Also Have
Experience increasing annual recurring revenue.
Experience with Gainsight, Salesforce, and PowerBI.
Excellent communication and customer service skills.
Work experience in the manufacturing or automation industry.
Experience with SaaS, subscription, and service business models.
Strong organizational and time-management skills.
Ability to quickly react and respond to urgent customer needs, ensuring timely and quality responses.
Embracing Rockwell's culture of inclusion, diversity, and engagement.
What We Offer (depending on location)
Restaurant tickets.
Comprehensive mindfulness programs with a premium membership to Calm.
Volunteer Paid Time Off available after 6 months of employment for eligible employees.
Employee Assistance Program.
Personalized wellbeing programs through our OnTrack program.
On-demand digital course library for professional development.
Other local benefits!
This is a hybrid remote/in-office role. Rockwell Automation’s hybrid policy expects employees to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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