Company Description
Who we are (or a little bit about us)
CitrusAd is powering retail media with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our technology, paired with a world-class services division, drives retailer media sales and enhanced ad serving for retailers of any size. Now that’s refreshing!
In 2021, we experienced significant growth, continuing from 2020 with 50 new starters in Q1. Our mission is to be the world’s leading retail media platform, with every aspect of our business being world-class. We achieve this by living by our core principles:
* Gratitude, honesty, and transparency
* Show up
* Know the role you play
* Do less, deliver more, obsess
* Incremental improvements
* Take ownership
* Collective leadership
* Team before the individual
* Mutual respect
Why this could be your next big break :
At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and growth. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description
About the role
We are seeking a self-starting, detail-oriented, highly motivated Technical Account Manager (TAM) to join our growing team in the EU/UK. As a TAM, you will manage technical integrations and relationships with our key clients, ensuring the growth and success of these partnerships.
* Act as a technical owner for assigned accounts, meeting regularly with clients and executing on their needs
* Support technical developments, upgrades, and migrations aligned with internal and external roadmaps
* Monitor active client integrations to proactively identify and resolve issues
* Advocate for client requirements when collaborating with engineering and product teams
* Handle incident inquiries, collaborating with Customer Success, System Reliability, and Engineering teams to resolve issues promptly and communicate effectively with clients
* Maintain strong technical knowledge of Citrus’ products and mentor staff on best practices
* Support pre-sales activities to assist the Sales team in closing deals
* Provide post-sales technical guidance for complex solutions, collaborating with clients and internal teams
* Maintain documentation related to client integrations
Qualifications
About you
We are looking for a Technical Account Manager with:
* 2 to 5 years of experience in a technical account management, sales engineering, solutions architecture, or support engineering role in B2B, large/strategic customer segments
* Bachelor’s degree in Computer Science or related field
* Knowledge in debugging JavaScript, SQL, HTML, XML
* Proven achievement in similar roles, preferably client-facing
* Strong customer service and communication skills
* Experience with ad technologies and API systems
* Willingness to learn new technologies
* Ability to work independently and make decisions
* Excellent English and Spanish communication skills; additional European languages are a plus
Additional Information
Why join us?
At CitrusAd, we value our people. We are a global company of passionate, knowledgeable, and creative individuals working together to achieve shared goals.
We are committed to diversity and inclusion, ensuring equal treatment regardless of age, disability, gender, race, religion, or sexual orientation.
Consider a career at CitrusAd and join one of the most influential and growing tech companies in our industry.
Where is CitrusAd located?
Headquartered in Brisbane, Australia, we are a flexible employer with many team members working remotely worldwide.
The original job posting can be found on Kit Empleo: J-18808-Ljbffr
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