Serve as single point of contact and proactive uptime advisor for fleets for Service, offering a full range of parts and service products to meet customer needs. Fully manage both day-to-day and long-term customer relationship for Service, in partnership with Vehicle Sales KAM. Engage Ford and dealer stakeholders to ensure customer satisfaction, service loyalty and retention.
What You Bring
Relationship & Sales Skills
1. Strong rapport‑builder, trusted partner for key stakeholders
2. Great collaborator across teams; confident negotiator
3. Quick to understand fleet needs and prioritize in real time
Industry & Technical Knowledge
4. Solid understanding of automotive service/parts; technical background is a plus
Process & Commercial Acumen
5. Able to navigate internal workflows and familiar with tender processes
Tech Skills
6. CRM savvy (ideally Salesforce), plus solid MS Office and strong English
Background
7. Degree in Business or Technical field and strong relevant experience
The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability
This position is based in Madrid, and it is expected the successful candidate will be able to attend the office for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements.
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