This role is to be based in Spain, Germany, Czech Republic or Benelux and requires fluency in Spanish and English. German or Czech language are a plus.
Position purpose
* Direct Responsibility to Manage European Automotive Key Accounts.
* The role will be the escalation point for all relevant Key Account problems. Weekly, Monthly, Quarterly Meetings with Key Accounts including contract renewals.
* Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
WHAT WILL YOU DO
* Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
* Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
* Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
* Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
* Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
* Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
* Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
WHAT WE ARE LOOKING FOR
* Strong Service orientation
* Strong analytic and numerical skills
* Fluency in English and Spanish language
* Fluency German or Czech language are a plus
* Must be extremely very good customer orientated communication skills
* flexible and able to work under pressure
* Diplomatic and sensitive when serving customers of a different mentality and culture
* Can act under time pressure
* Good understanding of Customer Experience, Customer Solutions and keen to create customer loyalty
* Ability to build cases for escalation and customer negotiations
* Previous Customer Management & Commercial experience
* Worked with financial measures and KPIs
* Preferably Supply Chain Management Experience
WHAT WE OFFER
* Employee benefits are subject to variation depending on the country of hire
* Competitive salary and annual bonus (typically 10%)
* Generous Share Scheme
* Company laptop and phone
* Hybrid working options - flexible working environment
* Employee Assistance Programme
WHY JOIN BRAMBLES
* Be part of a global leader in supply chain solutions
* Working with a growing global and diverse team of driven and seasoned sustainability professionals, passionate about driving an ambitious programme
* Work on impactful projects that span multiple jurisdictions
* Collaborate with experts across Europe and beyond
* Enjoy a role with real influence and opportunities for growth
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