Join to apply for the Account Manager role at Alibaba.Com
Join to apply for the Account Manager role at Alibaba.Com
Alibaba.Com, founded in 1999, is the first commercial unit of the Alibaba Group. It was created to provide small and medium-sized businesses (SMEs) around the world with a unique solution for buying and selling abroad. With over 200 million products managed, Alibaba.Com has become the world's leading international B2B e-commerce platform, active in more than 200 countries and regions, across 40 industries and 5,900 product categories. We offer a global import and export platform for SMEs worldwide, enabling businesses to expand their international commerce and digitalize.
ROLE DESCRIPTION:
For our local Alibaba.Com office in Madrid we're looking for an Account Manager to support Spanish SMEs in their globalization and digitalization quest.
The candidate will:
- Manage relationship with sellers and propose tailored solutions
- Manage seller’s lifecycle from onboarding to maturity
- Provide technical trainings and become an expert of Alibaba.Com
- Support sellers for troubleshooting and be the point of contact to technical teams
- Be the voice of customers to product teams to localize and optimize product, service and user experience
- Manage Key Accounts and help them achieve success on the platform
- Upsell advanced services and promote ads consumption on Alibaba.Com
Qualifications:
- Strong interpersonal and communication skills
- Excellent sales and negotiation skills
- Ability to understand and communicate complex technical concepts
- Capable of managing multiple tasks and priorities
- Ability to work under pressure and meet targets
- Bachelor's degree in Business Administration, Marketing, or related field
- Native Spanish, English fluency, Chinese fluency is a plus
- Experience in B2B sales or account management is a plus
- Knowledge of e-commerce and digital marketing is a plus
Seniority level
* Seniority level Associate
Employment type
* Employment type Full-time
Job function
* Job function Sales and Customer Service
* Industries Software Development and Wholesale Import and Export
Referrals increase your chances of interviewing at Alibaba.Com by 2x
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