As a Junior Account Manager, you will support the growth and retention of client relationships across multiple European markets. You will work closely with Account Executives and cross-functional teams to manage existing accounts, identify upsell opportunities, coordinate projects, and ensure a high level of client satisfaction. You will also contribute to CRM management, reporting, and internal initiatives.
Location: Remote
Languages: English and French — Fluent (written & spoken) — mandatory
Key Responsibilities: Account Ownership & Relationship Building
* Support the management of a portfolio of existing client accounts, acting as a day-to-day point of contact.
* Build strong relationships with clients by understanding their needs, goals, and challenges.
* Ensure a high level of client satisfaction through regular communication and proactive follow-ups.
Revenue Growth & Account Development
* Identify opportunities for upselling and cross-selling within existing accounts.
* Support renewal processes and contribute to commercial discussions.
* Collaborate with senior team members to grow account value and retention.
Client Coordination & Delivery Support
* Coordinate with internal teams (Delivery, Marketing, Sales) to ensure successful execution of client projects.
* Monitor ongoing activities and ensure alignment with client expectations and timelines.
* Assist in onboarding new clients and supporting smooth project kick-offs.
* Prepare client-facing materials such as presentations, reports, and proposals.
* Participate in client meetings and support follow-ups with clear action points.
* Contribute to Quarterly Business Reviews (QBRs) and performance updates.
* Maintain accurate and up-to-date records of accounts, opportunities, and activities in Salesforce.
* Support tracking of renewals, upsell opportunities, and account performance.
* Ensure data quality and adherence to internal processes.
Reporting & Insights
* Support the preparation of account reports and performance analysis.
* Identify trends, risks, and opportunities within assigned accounts.
* Provide actionable insights to improve client outcomes and account growth.
Requirements:
* 1–2 years of experience in account management, sales, customer success, or a similar client-facing role.
* Experience working with CRM systems (Salesforce preferred).
* Strong communication skills in English and French (written and spoken).
* Basic understanding of sales cycles, account management, and client relationship building.
* Ability to manage multiple accounts and priorities in a structured way.
* Strong organisational skills and attention to detail.
* Proficiency in Microsoft Excel and PowerPoint.
Nice to Have:
* Experience supporting renewals, upselling, or client growth initiatives.
* Familiarity with LinkedIn Sales Navigator or similar tools.
* Exposure to working with cross-functional teams in a commercial environment.
Soft Skills:
* Strong organisation and prioritisation skills.
* Ability to manage multiple accounts and tasks simultaneously.
* Excellent verbal and written communication.
* Proactivity and ownership mindset.
* Problem-solving attitude.
* Collaboration with cross-functional teams.
* Coachability and openness to feedback.
* Resilience, adaptability, and positive attitude.
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