We are seeking a successful Account Executive with a proven track record in B2B sales, preferably with AI-sales experience. This role focuses on building relationships and introducing innovative solutions to new customers, as well as expanding existing partnerships.
What You'll Be Doing
- Directly drive top‑line revenue growth by acquiring new customers and developing strategies to penetrate top‑tier accounts in Spain & Portugal.
- Proactively identify and pursue opportunities to cross‑sell additional products and services to existing customers to optimize account revenue and profitability.
- Manage and nurture key customer relationships to ensure maximum satisfaction and retention, fostering long‑term strategic partnerships.
- Leverage data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies, leading to improved conversion rates in new business pipeline and increased retention and expansion of Spanish and Portuguese existing clients.
- Create quarterly territory plans, developing strategies and actionable tactics to increase our market share.
- Demonstrate a strong understanding of Zendesk products and align them with clients business objectives to secure product expansion and customer satisfaction.
- Lead complex, value‑centric sales cycles, including multi‑month deals with proof‑of‑concept stages, particularly with customers generating significant revenue.
- Consistently develop a robust pipeline of qualified opportunities and maintain an accurate sales forecast to exceed quarterly and annual revenue goals.
- Establish and maintain C‑level executive sponsorship, leveraging your industry expertise to build relationships with decision‑makers and champions.
- Collaborate effectively with internal teams and leadership to optimize sales strategies and drive sales execution.
- Negotiate and close complex deals, leveraging a consultative approach, utilizing your exceptional communication skills to present compelling business cases and value propositions.
- Maintain thorough knowledge of Zendesk solutions, staying current with competitive landscape and industry trends.
What You Bring To The Role
- BA/BS degree or equivalent experience required.
- Experience in cloud/software B2B / AI sales or solution engineering, with a minimum of 4 years of experience and a proven track record of exceeding sales targets.
- Strong, consistent track record of achieving targets & quota achievement.
- Expertise in navigating complex sales cycles and renewals, including multi‑month, value‑centric processes with proof‑of‑concept stages.
- A history of successfully selling to C‑level executives.
- Outstanding presentation, negotiation, and deal‑closing abilities.
- Experience creating and leveraging territory and account plans.
- An entrepreneurial spirit, a collaborative mindset, and a drive for personal and professional growth.
- Familiarity with key sales tools such as Salesforce, Outreach, Clari, Seismic, and Looker.
- Ability to travel to customer locations.
- Spanish and English (Portuguese is a plus).
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster integral diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
#J-18808-Ljbffr