We are recruiting tech savvy experts to support the users of a world leader company in in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
As a Technical Support Expert your responsibilities will be:
* Interact with users via email, phone, and chat
* Analyze and evaluate users' specific account setups and previous interactions to recommend solutions
* Troubleshoot technical questions including software, hardware, and logistic questions
* Escalate complex issues and provide context to the reason for the escalation
Requirements
To be successful in this role you need:
* Native level of French and C1 level of English
* Previous customer facing experience (B2B or B2C)
* Prior experience in multi-channel customer support
* Experience working within a metric and target focused work environment
* Excellent listening and communication skills, written and verbal
* Demonstrated ability to work through complex technical problems
* Strong attention to detail
Benefits
What do we offer:
* Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
* Relocation Package:
o Flight/Train tickets
o 600€ after 1 month in the company
o PCR test cost compensation
* Salary: 19.220,00€ gross/year
* Continuous training and development program
* Employment with the world's largest provider of contact center services
* Excellent work environment, great colleagues, social arrangements and personal development
* Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team