Position: Renewals Specialist (Dutch)
Location: Malaga, Spain
Employment type: Full-time
Work model: hybrid
Remuneration: Base salary + performance bonus
DUTIES AND RESPONSIBILITIES:
* Serve as the primary point of contact for customers throughout the contract renewal process, fostering trust and building long-term business relationships.
* Convert renewal opportunities into revenue by qualifying leads based on criteria such as budget, authority, need, and timeline.
* Engage with small and medium-sized businesses across various industries to understand their needs and identify potential upsell and cross-sell opportunities.
* Assess customers current product or service usage to recommend suitable upgrades, renewals, or complementary solutions in collaboration with internal sales and technical teams.
* Coordinate with multiple internal stakeholders to ensure the renewal process runs smoothly and is completed on time.
* Maintain accurate records of customer interactions, renewal status, and pipeline activity within the companys CRM system.
* Provide customers with clear and accurate information about available products, services, and licensing options to support informed decision-making.
* Contribute to customer retention and satisfaction by proactively addressing issues, sharing best practices, and delivering exceptional service.
REQUIREMENTS:
* Native or fluent in Dutch (C1), with excellent verbal and written communication skills, along with proficiency in English (B2).
* Minimum of 2 years of experience in sales, account management, or customer success, preferably in a technology or service-oriented environment.
* Proven track record of meeting or exceeding sales or renewal targets.
* Strong presentation and negotiation skills, with the ability to tailor solutions to customer needs.
* Proficiency with standard business software applications (e.g., Microsoft Office Suite, CRM tools).
* General understanding of IT, software, or cloud-based solutions, with the ability to learn and retain product knowledge quickly.
* Self-motivated and goal-oriented, with a strong drive for achievement and continuous improvement.
* Experience working with SaaS or cloud-based products (e.g., productivity suites, CRM systems, or infrastructure platforms) is preferred.
* Ability to collaborate effectively with cross-functional teams to deliver customer-focused outcomes.
OFFER:
* Medical insurance
* Non-contractual performance incentive
* Additional performance incentives (hours off, gamification vouchers, products)
* Wellness Fridays scheme (additional day off in summer).
To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2