Technical lead Manager – Care & Delivery ITWe're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Turns out refurbished tech is way better for the planet than new. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our Care & Delivery IT team is at the center of Back Market 's biggest customer experience transformation: Care 2.0. We're modernizing how we support millions of customers worldwide, moving from legacy systems to a cutting‐edge SaaS ecosystem that makes refurbished tech easier to buy, own, and love. This isn't just another tech migration;
it's our answer to scaling the circular economy without compromising the human touch.You'll lead a team of two engineers (plus freelance partners) who build the integrations and automations that help 500+ customer care agents handle customer inquiries about purchases, trade‐ins, and deliveries. Zendesk, Intercom, Salesforce, Mayday, and more—connecting everything into one seamless customer journey. This is a hybrid role where you'll split your time between developing your engineers and staying hands‐on with the work, architecting solutions, coding workflows, and problem‐solving alongside your team.Build a collaborative engineering team that ships robust solutions our care agents, and customers will genuinely loveCreate a team culture where people feel like they belong, can bring their whole selves, and are empowered to do their best workChampion open communication and a thriving feedback culture—because great teams are built on trust and transparencyCollaborate with Care Operations, Product, and Engineering to align your team with company objectives and ambitious IT maturity goalsDesign and implement automation and integration solutions that are clean, maintainable, and scalable—making trade‐offs when it makes sense.Embrace an agile "build it and run it" mindset where your team owns what they build from launch to ongoing supportCreate a learning environment where experimentation is encouraged, and delivery proficiency keeps improvingBe the champion for engineering best practices within the IT function and beyond!The ability to balance team management with hands‐on technical work in meaningful automation projectsExperience in IT engineering with knowledge of our tech stack: Zendesk/Intercom/Salesforce (at least one of them), APIs, Datadog (or similar monitoring service)A problem‐solving mindset that navigates ambiguity with data, curiosity, and a UX‐first approachA bias for action & experiment, test new approaches, learn from data, and iterate quickly to build more valueClear, effective communication in English (written and verbal)Phone call with Yann – Tech Talent acquisition partner (45 minutes)Technical interview with our Care IT team (1 hour)Management & leadership interview with your future manager and another manager you'll partner with (1 hour)Stakeholders' interview with our Care leadership & product management (45 minutes)Cultural & Value interview with C‐level from Back Market (45 minutes)At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives—it's one of the reasons we're such a high‐scoring certified B Corp company (93.2).Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 additional remote days.Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.Mid‐Senior levelPart‐timeEngineering and Information TechnologyInternet Marketplace Platforms#