Company Description**
About Avery Dennison RBIS**
Job Description**
What we can offer you! - Your Role**:
In this role of high impact as Customer Service Representative - Spain we are looking for a fresh mind to join our high performing team in Alvedro (A Coruña) with a direct reporting line to our Customer Service Team Leader.
**Your Mission**:
- Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
- Provides telephone customer service regarding the company's services and/or products.
- Evaluates and resolves customer complaints professionally and tactfully.
- Principal liaison with sales for assigned customers.
- Coordinate with Logistics and Operations on capacity planning and scheduling.
- Liaising with Credit Control/Finance to resolve all invoice queries.
- Proactively communicate supply chain issues and provide alternatives.
- Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.
**Qualifications**:
- High School Diploma or equivalent required. University Degree is welcome or knowledge gained through the experience.
- Experience of using an in-house database package and MS office and/or Google Suite is required.
- Fluency in Spanish and English is a must; any additional European language is a benefit
- Good written, verbal and telephone communication skills.
- Good data entry and organizational skills. Detailed oriented and good follow-up skills
- Able to effectively manage many priorities and issues.
- Customer service experience, preferably within a business to business environment.
- Experience of liaising with an internal distribution department to ensure delivery of the product to the customer would be an advantage.
- Experience of liaising with customers / internal departments located outside Spain would be an advantage.
Additional Information**
Who we are! - Our Story**:
**_
AVERY DENNISON IS EVERYWHERE YOU LOOK:_**
- We not only embrace changewe drive it.
- We work hard, push hard, and take brave risks.
- Our culture is innovative and collaborative - where bold ideas turn into action.
- We grow strong talent through stretch opportunities only restricted by your interests.
- We are committed to workplace diversity, both for employees and for the business.
- We are a force for good, embedded in industries and communities worldwide.
- We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life.
**_
Avery Dennison is a great place to work for everyone._**
**We offer**:
- Workplace Flexibility
- Structured learning and development
- Mentoring program
- Competitive total rewards
- Commitment to Sustainability
**At Avery Dennison we do what we love and we love what we do.