Spanish-speaking BOT Quality Analyst (Athens | On-site)
ERF ID: 32074, 32226
Languages: Spanish C1 | English C1
Location: Athens
Work Model: On-site
Interview Deadline: |Training Date:
Operating hours: 08:00 – 20:00
* Schedule: Monday–Friday & Weekends (rotational shifts)
Training
* Paid training duration: 12 days
Compensation & Rewards
* Base monthly salary: €1,045.72 gross
* Food allowance: Up to €80/month (based on on-site attendance)
* Productivity bonus: Up to €160/month (performance-based)
Relocation Support (two options):
* All expenses covered – flight, hotel stay, and real estate agency fee
* €250 relocation allowance + real estate agency fee (for those relocating independently)
Make an Impact Where AI Meets Customer Experience
Were hiring detail-driven, quality-focused professionals to join a high-impact project at the intersection of AI, instant messaging, and voice-over-IP services. If you have a strong quality mindset, excellent written Spanish, and a passion for improving automated customer interactions, this role is designed for you.
As a BOT Quality Analyst, youll ensure that customer–bot interactions are accurate, compliant, and genuinely helpful—directly influencing how millions of users experience cutting-edge technology.
Your Role: BOT Quality & Improvement Analyst
You will evaluate and improve customer–bot interactions across chat-based channels, ensuring the automated system delivers the highest quality responses.
Key Responsibilities
* Review and assess bot-generated responses across all supported workflows
* Evaluate intent recognition and response accuracy, relevance, and compliance
* Identify:
o Incorrect or misleading answers
o Irrelevant responses or hallucinations
o Missed resolution opportunities
o Unnecessary or incorrect escalations
* Document knowledge gaps, content inaccuracies, and missing workflows
* Recommend improvements to intents, training data, and dialogue flows
* Flag policy violations, bias, unsafe content, or guideline misalignment
* Support continuous quality improvement for BOT interactions
Top Contact Drivers / Scenarios
* Errors in BOT responses
* Grammar or syntax mistakes
* Issue misidentification
* Failure to provide a response
What Were Looking For
Experience
* Preferred background in Quality Assurance or Quality Monitoring
* Solid understanding of quality fundamentals in customer interactions
* Strong ability to identify insights and improvement opportunities
Core Skills & Competencies
* Advanced written communication skills (Spanish)
* High stress tolerance in a fast-paced, performance-driven environment
* Strong decision-making skills
* Advanced PC literacy
* Typing speed 25 WPM with 85% accuracy
Salary Progression
* After 12 months: €1,100 gross/month
* After 3 years: €1,150 gross/month
(Applied from the first available payroll cycle after completion of each timeframe)
Why Join Us?
* Comprehensive healthcare benefits
* Discounts on a wide range of products and services
* Professional growth & internal career opportunities within a global, innovative organization
* Free online Greek language courses to support your integration
* Modern, state-of-the-art offices with relaxing break areas
* Certified Great Place to Work, committed to diversity and inclusion
* Company events, community involvement, and social responsibility initiatives
Your Hiring Path
Application Review Online Test HR Interview Client Interview