Are you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Spanish Payroll Operations Manager? Do you want to advance your career by driving success aligned with our core values of Respect, Integrity, Teamwork, Accountability, Diversity, and Community? Do you possess a strong work ethic, a global mindset, and a desire to foster a great company culture?
iiPay, winners of the Global Payroll Supplier of the Year award, is a high-growth, innovative company based in the US, Mexico, Europe, and Singapore. We are recognized for delivering outstanding customer experiences and service levels. Our payroll managed service is supported by our market-leading global payroll management system, providing a unique client experience and value-added services.
iiPay offers a unique opportunity for a highly experienced and motivated Spanish Payroll Operations Manager to work closely with numerous clients daily, delivering high-quality payroll services and contributing to our mission of ‘Paying the Planet’.
Role Overview
Our motivated and engaged team members are central to our success! This role involves collaborating with other teams to effectively service our entire client portfolio. You will work closely with our European Service Centre Director to deliver projects, meet company objectives, establish consistent processes, and support business strategy development.
Requirements: Systems & Analytics
Strong IT solutions experience, advanced Excel skills, and high analytical capabilities are essential, with the ability to suggest improvements to systems and processes.
Scheduling and Time Management
Manage and deliver client payrolls according to schedule, communicate directly with clients and third parties to meet deadlines, and escalate issues as needed to meet service level agreements and client expectations.
Operational Excellence
Lead projects to enhance systems, processes, and payroll delivery, aiming to maximize efficiency and accuracy while ensuring high client satisfaction.
Communication
Maintain clear and informative communication with clients, partners, management, and internal teams.
Country Legislation Knowledge
Serve as the primary operations contact for Spain, maintaining detailed knowledge of statutory processes to ensure excellent customer service and compliant payroll delivery. Collaborate with the implementation team to onboard new payrolls and clients.
Escalation and Problem Resolution
Own and resolve client escalations, seek assistance when necessary, and work with the payroll provider management team to improve processes and outcomes.
Candidate Profile
* Over 5 years of experience managing complex, multi-client payroll environments, including large teams.
* At least 3 years of successful leadership in Spanish payroll services.
* Experience in implementing and stabilizing new Spanish payrolls.
* Assertive, interactive, and able to work under pressure.
* Strong analytical skills and problem-solving abilities.
* Knowledge of pension schemes, salary sacrifice schemes, and restricted stock units.
* Ability to build strong relationships.
* Proven track record of delivering Spanish payrolls within strict SLAs and collaborating with multiple payroll organizations.
* Experience working with international clients, including FTSE and Fortune 500 companies, with excellent communication skills and trust-building abilities.
* Motivated, driven, and customer-focused, with excellent communication skills.
* Fluent in spoken and written English; additional languages are a plus.
#J-18808-Ljbffr