Mass Markets is seeking a Workforce Management (WFM) Manager based in San Fernando, Spain. In this role, you will oversee forecasting, capacity planning, and scheduling across multiple client programs. We require strong leadership and analytical skills to ensure efficient operations.
The idóneo candidate has a Bachelor's degree in Operations Management and at least 5 years of experience in workforce planning, preferably in a BPO environment. Benefits include HMO coverage and performance-based bonuses.
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