Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible.
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Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
No matter what moment of life we are in, w e are DIVERSE in age, gender, nationality, family… we have been c ertified in Diversity and as an ETHICAL company more than 9 years in a row!t doesn't matter if you are living your growth stage in life, L EARNING and TRAINING at all hours or if you need to consolidate yourself and appreciate FLEXIBILITY, C ONCILIATION and tax and social BENEFITS to combine your personal and professional life. W hat will you do in the project? SERVICE ENGINEER L2 y L3
We are seeking a highly experienced Service Engineer L3 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.
As an L3 engineer, you will lead the resolution of critical incidents, drive root cause analysis at scale, and actively contribute to service reliability, automation, and strategic improvements. The position requires shift work and on-call duties as part of a continuous operations model.
Lead the resolution of complex and high-impact incidents in distributed and online service environments
Drive and oversee root cause analysis (RCA) and post-incident reviews across teams
Identify systemic issues and implement long-term solutions to improve service reliability
Build dashboards to provide visibility into SLA performance, service health, and team workload
Develop reports to provide insights on technology performance and recommend improvements
Collaborate with engineering and product teams to influence service design and resilience
Communicate effectively with stakeholders, including senior leadership, customers, and partners
Ensure compliance with data protection regulations, including GDPR
Strong college hire or 1–2 years of experience in service operations
For L2 Engineer: 2–4 years of experience diagnosing/debugging faults in complex online services
For L3 Engineer: 6+ years of experience diagnosing/debugging faults in complex online services
Working knowledge of enterprise network gear including routers, switches, and load balancers
Advanced experience with scripting using PowerShell, SQL, and Python
Ability to build analytical reports to drive service and technology improvements
Knowledge of Azure and Microsoft 365 architectural concepts (Azure Portal, Storage Nodes, VMs, etc.)
Strong understanding of GDPR laws and data protection principles
Strong communication skills in written and spoken English (fluent level required- B2/C1)
Strategic thinking with a focus on long-term service reliability and optimization
12x5 service coverage (service coverage from 8:00 AM to 8:00 PM) with rotating shifts
~ At Capgemini we have a wide range of training, face-to-face, online Certifications, etc. Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. xpzdshu The Group reported in 2022 global revenues of €22 billion.