Graduate Product Support Engineer – Customer Assurance for HP Additive Manufacturing
HP’s AM Customer Assurance organization delivers world‑class service experiences to customers across our Additive Manufacturing portfolio. We are looking for a graduate engineer to join our team and support the resolution of product and quality issues while developing strong technical and problem‑solving skills. This role provides hands‑on exposure to troubleshooting, escalation management, and collaboration with Product Engineering, Quality, and Services teams. Guided by experienced engineers, the successful candidate will progressively build expertise in system behavior, root cause analysis, and product and services improvement processes.
Responsibilities
Escalation Support & Troubleshooting
* Support the investigation and resolution of customer issues and product escalations
* Assist in data collection, log analysis, and basic troubleshooting activities
* Contribute to root cause analysis and corrective action tracking
* Help document findings and resolution steps
Cross‑Functional Collaboration
* Collaborate with cross‑functional teams (R&D, Quality, Services) to support issue resolution
* Participate in technical discussions and learn structured problem‑solving approaches
* Assist in preparing summaries and input for internal reporting
Continuous Improvement & Learning
* Identify recurring issues with support from senior engineers
* Contribute to improvement initiatives related to documentation, system limitations, training, and support processes
* Learn and apply structured methodologies for problem‑solving and continuous improvement
Product Engineering Exposure
* Support analysis of product behavior, contributing structured feedback to improve the product based on field issues
* Participate in defect analysis and validation activities, including reproduction of issues in lab environments
* Assist in translating customer issues into technical problem statements for engineering teams
* Contribute to engineering discussions by sharing insights derived from field issues
Knowledge & Capability Building
* Create and maintain technical documentation under supervision
* Participate in structured onboarding, training programs, and technical learning tracks
* Develop foundational skills in troubleshooting, system analysis, and engineering methodologies
* Gradually build capability to handle complex technical issues independently
Scope & Interfaces
* Work within global teams (EMEA, AMS, APJ) with exposure to multiple functions
* Support Customer Assurance and Services Engineering teams
* Focus on learning structured support processes rather than managing complex escalations
Education & Experience
* Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related)
* Interest in additive manufacturing and complex systems is a plus
* Exposure to troubleshooting or technical problem‑solving (academic or internship) is beneficial
Knowledge & Skills
* Problem‑solving mindset and willingness to learn structured troubleshooting
* Strong communication skills (written and verbal)
* Analytical mindset with curiosity about how products are designed, built, and improved
* Ability to work collaboratively in a global team environment
* Basic familiarity (or willingness to learn) tools such as Jira, CRM systems, or data analysis tools
* Exposure to CAD tools, simulation, or testing environments
* Curiosity and motivation to develop technical expertise
Development & Growth
* Structured onboarding and training program
* Mentorship from experienced Customer Assurance and Engineering professionals
* Exposure to HP Additive Manufacturing technologies and systems
* Progressive development path toward advanced technical escalation roles and product engineering positions
Benefits
* Hybrid work model (home office / office), depending on the role/functions
* Health & Life insurance
* Ticket Restaurant vouchers or lunch at reduced prices at our canteen
* Flexible working hours to support work‑life balance
* HP Flex Program: Kindergarten vouchers & Transport Card
* Exclusive HP products offers and discounts for employees, friends and family
* Inclusion & belonging at the core: join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility
* Community engagement: participate in volunteering initiatives or join our annual HP Charity Day
* Access to sports center (indoor & outdoor) with 25+ coordinated activities
* Onsite medical services: doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health
* Creativity & innovation: enjoy our Printing Happy Hour and hands‑on workshops using the latest printing technologies
* Easy commuting: free parking available or excellent access via nearby train services
Legal entity: GBU Job - Engineering Schedule - Full time Shift - No shift premium (Spain) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal
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