PAs a bHost/Hostess /bat Roka, your role is to ensure a seamless guest experience by delivering warm welcomes, managing reservations, and providing outstanding service that anticipates every need. Be the face of Roka and create exceptional first impressions! /ppbr/ppRoka is a contemporary Japanese robatayaki restaurant, celebrated for its dynamic open-grill cooking and vibrant atmosphere. Located in the Cap Vermell Grand Hotel, along the Balearic Island’s east coast, Roka Mallorca offers diners a seasonal, alfresco pop-up of lazy summer evenings, beautiful dishes, creative cocktails, and live DJs. Local ingredients are featured in Roka’s signature robatayaki cuisine to create a menu that can’t be experienced anywhere else. /ppbr/ppbMain Duties /b /ppYour key responsibilities will include: /pulliGreet guests with a warm, professional welcome that sets the tone for their experience /liliHandle phone calls with courtesy and assist with inquiries or bookings /liliManage reservations, confirmations, and bookings to keep the flow smooth /liliKeep the reception area spotless and inviting /liliAssist guests with requests, ensuring they’re guided to the right team or area /liliCommunicate effectively during shift handovers to maintain a seamless operation /li /ulpbr/ppbWhat We Look For /b /ppOur ideal candidate embodies our values and brings: /pulliA genuine love for culinary experiences a passion for Japanese cuisine /liliProven experience as a host/hostess in a luxury high-volume restaurant /liliAn approachable and motivational presence and communication style /liliAdept at handling reservations, guest inquiries, and managing peak service times with ease /li /ulpbr/ppbBenefits /b /ppAs part of our team, you’ll enjoy: /pulliWorld-Class training, designed to inspire and educate /liliGlobal opportunities, experience hospitality around the globe with our five incredible brands /liliFamily Meals are shared daily /liliRewards Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition /liliDining discount, enjoy exclusive discounts across the Azumi group, worldwide! /li /ulpbr/ppbOur Commitment to Inclusivity /b /ppWe are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. /p