Overview
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why Deel
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are building the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries.
We are recognized by CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and Y Combinator’s top companies list, with a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google.
Your experience at Deel will be a career accelerator as you tackle complex challenges that impact millions of people. With our momentum—valued at $17.3 billion and $1B in ARR in just over five years—you will drive meaningful impact while building expertise.
Summary
The Senior Operations Manager will be responsible for leading and executing the administration and improvement of the systems, tools and processes that power our teams. You will be empowered to own, build, and shape the strategy and tactics that drive the effectiveness and efficiency of the Customer Success team and Deel overall.
Responsibilities
* Manage day-to-day operational workflows and identify areas for efficiency improvements.
* Support automation initiatives to reduce manual processes and improve accuracy and speed.
* Partner with cross-functional teams to streamline tools and processes for both internal teams and customers.
* Ensure adherence to operational controls, compliance requirements, and risk management practices.
* Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards.
* Monitor operational performance metrics and escalate risks or gaps to leadership.
* Drive customer-focused process improvements to enhance turnaround times, resolution quality, and escalation handling.
* Expand and improve self-service options to reduce dependency on manual support.
* Implement regular feedback loops to capture insights and inform continuous improvement.
* Coordinate operational readiness for new product or market launches, working closely with cross-functional stakeholders.
* Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption.
* Track and report operational outcomes, providing insights and recommendations to leadership.
* Execute operational projects and strategic initiatives in collaboration with senior leaders.
Qualifications
* 8+ years of experience in operations, preferably in a fast-paced environment (Tech/FinTech start-up experience a plus).
* Demonstrated ability to manage and mentor small to mid-sized teams.
* Strong problem-solving skills and attention to detail with a solutions-oriented mindset.
* KPI-driven, with experience tracking and improving performance metrics.
* Exposure to process automation and operational tooling.
* Background in FinTech, consulting, banking, or fast-paced start-ups preferred.
* Strong analytical skills with ability to turn data into actionable insights (SQL familiarity a plus).
* Collaborative team player with high energy and a bias for action.
Total Rewards
Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.
Some things you’ll enjoy
* Stock grant opportunities dependent on your role, employment status and location
* Additional perks and benefits based on your employment status and country
* The flexibility of remote work, including optional WeWork access
We are an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.
Accommodations are available on request throughout the recruitment process. If you require accommodations, inform our Talent Acquisition Team via the contact methods provided.
As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations.
This application process may utilize Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws with human oversight in final hiring decisions. Your personal data is not used to train AI models. For more information on data processing, please see our policy.
* For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT; results are available at Ashby, Covey.
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