First Point Group is partnering with one of our clients to find a highly qualified L3 Technical Support Engineer with solid experience in optical transport networks, particularly on Nokia 1830 PSS (Photonic Service Switch) platforms.
The ideal candidate will bring at least 5 years of experience in Level 3 technical support, with a deep understanding of DWDM, GMPLS, and OTN technologies, and a proven ability to perform complex troubleshooting, performance analysis, and coordination across engineering and operations teams.
Key Responsibilities :
* Provide Level 3 technical support for optical transport network incidents and service interruptions.
* Perform advanced configuration and maintenance of Nokia 1830 PSS platforms.
* Conduct alarm and fault analysis, implement corrective and preventive actions.
* Use NFM-T or similar tools for network performance monitoring and troubleshooting.
* Collaborate with engineering, operations, and multi-tier support teams.
Required Qualifications :
1. Bachelor's degree in Telecommunications, Electronics, or related field.
2. Minimum of 5 years of experience in L3 technical support.
3. Solid hands-on experience with Nokia 1830 PSS .
4. Deep knowledge of DWDM, GMPLS, and OTN technologies.
5. Proficient in NFM-T or other network management platforms.
6. Strong analytical and problem-solving skills.
7. Excellent communication skills in Spanish.
8. English proficiency (Intermediate to Advanced Technical Level).
9. Must currently reside in Spain .
Preferred Certifications :
10. Nokia Optical Network Certification (ONC) or equivalent.
11. ITIL Foundation Certification (for incident and change management).
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