CRM Business Analyst - Commercial & Mkt (Openbank)
Country: Spain
**WHAT YOU WILL BE DOING**
**CRM Business Analyst - Commercial & Mkt (Openbank)**
We are the 100% digital bank of the Santander Group and we are currently undergoing a technological transformation and international expansion process. In 2017, we kicked off our relaunch plans and have been continuously expanding and growing ever since, especially when it comes to technology. We work in a start-up format, using agile methodologies to take our customers' experience to the next level. In 2019, we launched in the Netherlands, Germany and Portugal, recently followed by Argentina, with other countries currently in the pipeline.
Our culture sets us apart from the rest; social and diversity clubs are part of our essence and day-to-day culture.
We are a adaptable and fast adapting team currently working remotely most of the time using all kinds of communication tools - we’ve barely noticed the change!
**Mission and responsibilities**:
Openbank is currently undergoing a technological transformation and international expansion process. We have a start-up mindset and encourage different departments and teams to work together. Our IT architecture is mainly cloud-based, and our focus is on digital innovation and transformation.
The main tasks of this position will be the following:
- Managing Customer Campaigns Plan: Establishing priorities looking for the best audience, timing and channel.
- Working with other teams within the Business, DS, and Sales and Marketing departments to define target audiences and monitor results.
- Communicating the results to cross-functional team members using data visualisation tools.
- Analysing the results of different commercial actions and pushing ideas that have the capacity to optimise our business.
- Converting data into Business KPIs and insights for commercial initiatives.
- In conjunction with T&O;, analysing data to verify the correct implementation of customer-related processes.
- Identifying and defining new opportunities to improve processes and commercial actions.
- Collecting and interpreting data from a range of sources in our AWS Data Lake in order to transform them into knowledge and business opportunities.
**To be successful in the role you must have**
- University or Master’s Degree in Engineering, Mathematics, Statistics, Business Administration & Management or similar field.
- +2 years of experience working in Marketing, Business Development or CRM departments.
- Amazon AWS
- Knowledge of data visualisation tools including Quicksight, Tableau, or similar.
- SQL
- Solving problems and identifying business opportunities using data: analysing the problem and breaking it down into various analytical components.
- Experience with Adobe Campaign or a similar tool (Salesforce, etc.).
- Statistical analysis: you are familiar with the basic statistical concepts. You know how to use and harness different indicators to summarise data.
- Using data for reporting and automating report generation.
- Handling large data sets and working with a data engineer.
- Desired: bonus points if you have knowledge of or an interest in the banking sector or financial products.
- High level of English.
- You are results-driven
- You put both internal (colleague or manager) and external customers first
- You enjoy working as part of a team and liaising at all levels within the company
- You are an effective communicator
- You have excellent organisation and time management skills
- You thrive on challenges
**What do we offer?**
- Joining a dynamic and agile company undergoing international expansion.
- Working in start-up mode with the support of the Santander Group.
- Competitive remuneration and attractive benefits package.
- Possibility of growth within the company and the Group.
- Collaborating on international projects in different countries.
- Excellent work environment, social clubs and frequent events (virtual at present).
Would you like to grow with us? Join our team!
- Openbank is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status. _
- We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. _