DELIVERY MANAGER - SANTANDER DIGITAL SERVICES
Country: Spain
**Hello! Welcome to the place responsible for developing the technology that improves the lives of 160 million customers around the world!**
This job offer is an opportunity not only to join a great company but also to collaborate in projects that have a real impact on society.
We are looking for a **DELIVERY MANAGER**based in our **MADRID**office, with at least 8 years of experience in IT Management.
**Let’s get to know each other!**
**Santander Digital Services (SDS)**is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
We are undergoing one of the biggest transformations in our history and technology is at the heart of our strategy. Join our team to play a part in one of the most important technological projects for the financial sector in the world.
One of our guiding principles is continuous innovation, working with Agile and DevSecOps methodologies and adopting all the leading market technology to work with the best tech stack.
We recently received Top Employer certification in Spain, Europe and globally for the sixth consecutive year and we are one of the World’s 25 Best Workplaces. We are very proud to be an equal opportunities organisation and we are building a dynamic and proactive team. All we ask from you is that you bring a positive attitude and share our values and a commitment to development of cutting-edge technology, no matter where you come from or where you end up.
**Your role**
**We are looking for a**Delivery Manager**based in our**Madrid**office**, a key team in our technology ecosystem.**
The **Delivery role**is responsible for onboarding entities’ resources into the General Tech Hub, Act as a Single Point of Contact and End to End demand management. Coordinate migration plans to the Tech Platform and cross Tech Platform projects. He/She will be an escalation point and accountable for the service Delivery for the Entity or Global Business. This role acts in a service-oriented approach framed in a global context: multi-geography, multi-platform and multi-business where key factors are directly related to ensuring the best response times in terms of Service and Delivery. This role will also follow execution of cross Tech Platform projects and financial management (income, costs and savings) to report to Entities the status of IT services and delivery.
Technical integration functions
- Ensures optimal infrastructure integration across technical platforms aligning with GTH strategies and business requirements
- Aligns and collaborates with the entities´ Solutions Architects in CTO forums (i.e. ARF and ARB) to ensure technical architecture alignment from an early design and intent phases
- Leads technical discussion to address infra solutions requirements for our customers, supporting medium to high complexity projects
- Supports the technical infrastructure implementation of Global Business Solutions architectures
Project & Demand management
- Ensure that the defined demand management process is followed, and all customer requests are captured and delivered
- End-to-end customer view and local business interaction
- Manage business demand from Entities, connecting with Products and Services Tech Hub providers
- Manage IT demand from Global Business and local CIO prior to its acceptance
- Demand acceptance (Technical design, economic and implementation plan)
- Demand implementation and observance of process execution
- Understand business projects requirements (ITxBusiness) in detail to formulate the delivery execution on time from Design to PTO
Service management
- Design, evolve and keep updated Service Catalog SDS Hub and relation with technical catalog
- Manage with clients and platforms the achievable and measurable Service Level Agreements (SLAs)
- Prepare service level reports to communicate to the Entities
- Provides a governance model for the KPI life cycle through a catalogue of indicators.
- Define the rules and procedures for managing service requests,.
- Defines the criteria and formats for creating dashboards for automating KPIs and reports.
**What you’ll bring**
You’re sure to fit in if you like technology and are constantly learning about new developments, as well as having an interest in better understanding the risks faced by the Bank. In addition to developing your technical skills, you should also be interested in improving your soft skills
If you think you’ve got what it takes, t