Every week, people fly to Spain to take a step they've postponed for years — to finally walk
again without pain, regain mobility, and recover a sense of independence.
TailorDoc makes that possible.
We help patients — mostly from the UK today, and increasingly from other countries — access
world-class orthopaedic treatment in Spain, combining top medical care with a deeply human experience.
We plan everything: the hospital, the surgeon, the rehab centre, the transfers, the follow-up —
and we do it with the same care we'd want for our own family.
TailorDoc is profitable, growing every month, and entering a new stage: building the systems,
tools and standards that will allow us to grow without losing what makes us special — our
humanity.
Your mission
To make sure every patient who comes to Spain feels cared for, safe and supported — and to
help us build the structure behind that feeling.
You'll coordinate every part of the journey — airport, hospital, rehab, return home — while also shaping how we work: our methods, tools, checklists, guides and patient materials.
It's a hands‑on role with strategic depth: you'll be close to the people, but also helping design the processes that make excellence repeatable.
- Coordinate the full patient journey from arrival to recovery.
- Be the main point of trust for patients and families, guiding and reassuring them.
- Liaise with hospitals, surgeons, physiotherapists and partners to keep every step aligned.
- Ensure all patient information, logistics and updates are accurately reflected in our systems.
- Design, refine and maintain operational standards — from daily workflows to welcome materials.
- Collaborate with the founder to define the methodology, tools and language that shape the TailorDoc Experience.
- Work with the tech and creative teams to turn insights into scalable, digital and physical materials.
- Measure satisfaction, collect feedback and drive continuous improvement.
- Experience in healthcare coordination, hospitality, patient experience or private medical operations.
- Education in healthcare management, hospitality or business administration.
- Empathy, structure and emotional intelligence in equal measure.
- Fluency in digital tools (Google, Pipedrive, AI solutions, Microsoft Office, etc…).
- The ability to see patterns, simplify complexity and document clearly.
- Creativity and discipline to design and improve materials (welcome packs, guides, templates).
- Native Spanish and fluent or native‑level English.
If you're someone who finds satisfaction in making care visible, structured and scalable — you'll thrive here.
■ We offer:
- A meaningful, profitable and fast‑growing project improving lives every week.
- A role that starts operational and naturally grows into a strategic position of influence.
- Freedom to propose, create and improve — in process, communication and materials.
- A collaborative, international, and genuinely human environment.
- A full‑time position in Valencia, with flexibility and autonomy.
- The privilege of seeing tangible impact — patients walking, smiling, living again.
■ You'll know you're succeeding when…
- Patients mention you by name with gratitude.
- Every stage runs smoothly — not by luck, but by your method.
- Our guides, packs and processes reflect your thinking.
- The team feels supported, and the experience feels effortless.
- TailorDoc keeps growing — and still feels personal.
This is not a job for someone who wants routine.
It's for someone who finds meaning in creating order out of care, and beauty out of structure.
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