Overview
Are you a strong leader with a passion for empowering individuals with autism and developmental needs? Do you thrive in a dynamic environment where strategic thinking, staff development, and service excellence come together? Brighter, Stronger Foundation (BSF) is seeking an experienced and mission-driven Program Manager to lead our Home and Community-Based Autism & Related Services team.
About Brighter, Stronger Foundation
BSF is a leading outpatient behavioral health provider offering community and clinic-based services for youth with autism and mental health needs. Our mission is to promote independence, resilience, and wellness through high-quality, client-centered care.
Position Overview
As a key member of the BSF leadership team, the Program Manager plays a critical role in ensuring effective service delivery, team performance, and program compliance. This role oversees the daily operations of our Autism & Related Services program—including clinical, administrative, and strategic functions—and directly contributes to the success of our clients, families, and staff.
Why Join BSF?
* Leadership opportunity with mission-driven impact
* Supportive and collaborative organizational culture
* Competitive salary and comprehensive benefits
* Professional development and training opportunities
* Opportunities to shape and grow innovative service programs
Key Responsibilities
* Program & Operations Management
o Oversee daily operations including staffing, transportation, facilities, and program logistics
o Ensure consistent delivery of high-quality client services across all locations
o Facilitate stakeholder engagement and community partnerships to drive program growth
o Serve as a member of BSF's Emergency Response Team and participate in 24/7 on-call rotation
o Provide weekly onsite support at program service locations
Staff Leadership & Performance Management
* Supervise and support multidisciplinary staff through coaching, training, and performance management
* Assign responsibilities and monitor performance to ensure compliance and quality standards
* Implement progressive discipline when necessary, ensuring staff accountability
* Conduct weekly service utilization reviews and manage documentation compliance
* Create a positive, empowering work environment that reflects BSF's mission and values
* Serve as a mentor and trainer to grow staff in clinical, leadership, and client-centered care
Recruitment & Workforce Development
* Interview, select, and onboard new staff in collaboration with HR and supervisors
* Partner with BSF's Internship/Volunteer program to enhance workforce development
* Lead or support staff training for internal teams, community partners, and stakeholders
Compliance & Continuous Improvement
* Ensure program compliance with COMAR, CARF, and internal policies
* Analyze data, monitor outcomes, and implement workflow improvements
* Step in to fulfill responsibilities of key direct reports when needed to ensure operational continuity
* Support cross-departmental needs during emergencies or critical staffing gaps
Qualifications
* Bachelor's or Master's degree in Social Work, Psychology, Education, Human Services, or a related field
* 3+ years of experience in program management or clinical leadership, preferably in autism or behavioral health services
* Demonstrated experience managing teams and driving performance in a fast-paced setting
* Strong working knowledge of Maryland COMAR regulations and CARF standards
* Exceptional communication, leadership, and organizational skills
* Ability to balance strategic thinking with hands-on program involvement
* Comfortable with data analysis, performance metrics, and EMR/HRIS systems
Job Details
* Seniority level:
Mid-Senior level
* Employment type:
Full-time
* Job function:
Project Management and Information Technology
* Industries:
Individual and Family Services
Location:
Jefferson, NY - Salary:
$80,000 - $85,000
#J-18808-Ljbffr