We are looking for a Store Manager for our Barcelona boutique.
Contract type : permanent contract 100%
Location : Barcelona
Overview and purpose of role : As a Store Manager at Christian Louboutin, your role is to be responsible for the overall management of the store, staff, merchandise and customer service. The Store Manager is also responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates to the next level.
Key Responsibilities of the role :
1. Sales and Customer Management : Proposing and implementing action plans to develop sales for each product category. Ensuring the achievement of business goals and strategic projects. Ensuring the implementation and development of initiatives which develop further the clientele database of the store.
2. People Management and Development : Managing store staff with the help of the Management and the Human Resources Department. Ensuring the development of motivation, sense of belonging and business involvement of the team. Training Sales Advisors on new collections and on selling techniques.
3. Customer Service : Ensuring all associates provide the highest level of customer service. Managing client database and utilize information to increase sales and client contact. Resolving all client problems and complaints quickly and effectively.
4. Store Management : Managing HR administration (planning, absences etc.). Ensuring daily and weekly reporting. Performing back office activities such as data entry, inter shop movements, product delivery, daily closures etc.
5. Store Image Management : Ensuring correct interpretation and implementation of visual guidelines. Taking care of the general look of the store in terms of cleanliness, tidiness and efficiency.
6. Store Operation Management : Ensuring an economical and operational effective management of the store, in compliance with internal policies and procedures.
7. Human Resources : Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel. Supporting, implementing and providing follow up for all training programs.
8. Communication & Reporting : Ensuring smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client litigations, events etc.
Skills and Requirements :
1. Technical skills : Proven experience in a retail company; a plus if its in luxury or service environment. 3 to 5 years of luxury fashion retail management experience with a focus on leading a multicultural team. Strong customer relationship management and development skills.
2. Soft skills : Excellent attention to detail, motivated and committed